RM WiFi issue - why did this happen?
My RM was working for many days with a good wifi connection via an access point just a few feet away through an exterior wall. Signal strength was showing on the RM at about -55dBm. I could log into the RM remotely with either my computer or the RM iPhone app.
Suddenly, the iPhone app (loggin in with Touch ID) started showing the RM as being offline. Attempted computer web browser logins using correct login credentials produced an error message about incorrect credentials. The RM panel continued to show a wifi connection, but said there was a problem receiving weather data.
I was far from the house with the RM when this happened. I had to send someone to the house. He disabled wifi on the RM device and then re-enabled wifi. This instantly corrected the problem and both iPhone and web browser remote logins worked again.
My questions are:
1. Why would the RM be in a state where disabling and re-enabling wifi using the RM panel fixed the connection issue?
2. Why did the RM panel continue to show a wifi connection at -55dBm but the iPhone app showed the RM as offline and the web login generated an incorrect credentials notice?
3. Why did the RM panel continue to show a wifi connection but showed weather data was unavailable?
4. Shouldn't an attempted web browser login using correct login credentials while the RM is offline generate some other message than incorrect login credentials were used?
I purchased the RM specifically for its ability to be remotely managed, so this is a bit frustrating.
Thanks in advance for any advice on this.
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Ed - these all sound like network lease/routing issues and not just an issue with RM.
1) - Disable and re-enable the network setting will reset the lease on an IP address from your wireless/DHCP server.
2) - Could be part of the same issue. You have a wireless connection but you may not have an IP address correct or something is incorrect with your routing out to the Internet.
3) - Same as number 2 above
4) - I assume that rainmachine.com does not keep or hold any information about your device. So typing in a username and password for a device that is not on the Internet, would result in the login not being correct. On the webpage access of my.rainmachine.com - if you save the username and password, it will then not show your device as being on-line. If you set the page to not remember, then it confirms the account with your device.
If this happens again - I would look to make sure the RM still has an IP address before resetting the wireless on it. If it does, maybe you have another device attached to your network where the IP is 'Manually' set. This would confuse the router/switch as to what is what when both have the same IP.
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In my router, I reserved the MAC address for my RM, even though it is using DHCP.
From what I have read, this would be similar to setting a static IP address for the RM outside of my DHCP server in my router, and setting up the RM for static IP address.
Is my thinking correct?
If so, this might help with the lease release/renew problem. I haven't had this problem, but I haven't used remote access outside of my LAN yet, so I don't know.
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