How can we help?

Weird problem with the images for my zones.

Ingeborgdot

April 24, 2017 12:41

I took pictures for my zones to spice it up a little I guess but am having a weird problem. I took all the pictures with the same camera. Several of the pictures I edited a little because several of my zones for bushes are in several areas. Well, the problem happens when I put in zone 5 picture, after 30 seconds or so, the picture goes away. I have tried over 10 times and it keeps on happening. None of the other zones have this happen. I'm wondering what the heck is going on. All the picture formats are the same. Thanks.

Comments

10 comments

RainMachine Support April 24, 2017 16:06 (Edited April 24, 2017 16:15)

Hi, Ingeborgdot
Can you please tell us the name of the mobile device you use and the version of mobile OS (like Samsung Galaxy S7 and Android 6.0, or iPhone 5S and iOS 10.1).
We would need this to investigate the issue on our side.
From what you said it's an issue related to the mobile OS and image cloud server.
Thank you for pointing this out to us and thank you for your patience, Ingeborgdot.

RainMachine Support

0

Comment actions Permalink
Ingeborgdot April 24, 2017 16:10

I am using a Galaxy S7 Android 7.0.

I'm going to try something else. Maybe the pic resolution is too high??

0

Comment actions Permalink
RainMachine Support April 24, 2017 16:15 (Edited April 24, 2017 16:15)

Hi, Ingeborgdot
Thank you, we are investigating this right now.
Please try to update the RainMachine Android application to the latest version (4.1.14). If you do not see the update, please wait some more hours to propagate through Google Play Store servers and please try again with the updated application.

Thank you for your understanding, Ingeborgdot

RainMachine Support.

0

Comment actions Permalink
Ingeborgdot April 24, 2017 16:29

I do have 4.1.14. I lowered the res but it still goes away!? I uninstalled and reinstalled. Same thing.

0

Comment actions Permalink
RainMachine Support April 24, 2017 16:31

Ok, Ingeborgdot
We will investigate this and come with a fix.
Thank you for your patience.

RainMachine Support.

0

Comment actions Permalink
Ingeborgdot April 24, 2017 16:31 (Edited April 24, 2017 16:32)

It now works. I don't know if you did something on your end but it I kept on messing with it and it now finally works. I kept reloading the page on the computer and maybe that did something. Who knows but it works now.

0

Comment actions Permalink
RainMachine Support April 24, 2017 16:34

No, nothing on our end, Ingeborgdot
We told you that we think the issue would be related to the connection with the image cloud server. Some network glitches when trying to save the Zone 5 picture, because each zone has its own address on the image cloud server and maybe that's why in the end it worked for you.
Maybe you should try using 4G network data, or, if you did that, then a Wi-Fi stable internet connection, or vice-versa.

Thank you, Ingeborgdot

RainMachine Support.

0

Comment actions Permalink
Ingeborgdot April 24, 2017 16:37

I had a WiFi stable network in two different places. It now works so we are good to go.

0

Comment actions Permalink
RainMachine Support April 24, 2017 16:40

Ok, thank you!
We still need to look at this issue on our side and your input will help.

Thank you.
RainMachine Support.

0

Comment actions Permalink
Olu April 23, 2018 14:13

Sorry , I know this is an old thread ,but having an issue where the images show up on the web but are not in the app.

0

Comment actions Permalink

Please sign in to leave a comment.

How can we help?

Comments

Didn't find what you were looking for?