High CPU usage?

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Ed111

October 16, 2017 15:04

When I login to my RM HD-12 using my.rainmachine.com, my system is showing CPU usage at 100%.  When I look at the system settings in the iOS app, CPU usage is at 100% and memory usage is 13388KB.

Are these readings normal?  The system is currently at idle as a monthly restriction is set that is now in effect.

(Forum Moderator:  Please feel free to move to this thread to Issues Reporting section, if appropriate.)

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  RainMachine Support October 17, 2017 07:25

  Hi, Ed
  Of course, it is not normal for the CPU to stay at 100%.
  Have you noticed any lag when accessing the device with both web app and mobile app?
  A quick fix is to power off and then power back on the RainMachine device. The restriction will not be reset if you do that.

  We will also need you to send the diagnostics (Settings - About - Send Diagnostics) and our developers will have a look.
  
  Thank you, Ed
  RainMachine Support

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  Ed111 October 17, 2017 12:53

  I will not be on-site where this RM device is located for possibly another week or so, so I will not be able to power off and on until then.  But I just checked again with the iOS app and the CPU usage is showing 99% with memory usage at 13508kb.

  One other thing that doesn't seem right is that the WiFi SSID is showing as "none".  However, the RM interface is loading without delay and the weather information seems current.  And I am able to remotely start and stop watering manually.  Curious.

  I just sent the Diagnostics successfully from the iOS app.

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  RainMachine Support October 17, 2017 15:47

  Hi, Ed
  Thank you. We will have a look and let you know what we'll find.

  RainMachine Support

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  Ed111 July 02, 2018 12:47

  I'm still seeing high CPU usage (99% - 100%)  and high memory usage (13540kb) on a regular (constant) basis, even on latest firmware 4.0.945 running on my HD-12.

  Did not ever receive a response after sending Diagnostics file last year (see prior posts).  Just tried to send Diagnostics again from RM LAN login, but seems to be stuck on "Uploading log files in progress . . . ".

  Any information on this, please?

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  RainMachine Support July 03, 2018 10:06

  Hi Ed

  The memory usage is minimal 13Mb for the rainmachine app running on a device which has 512Mb. 

  The CPU usage seems to spike when doing API calls or other page loading so it's not a perfect behavior but we are monitoring this and we'll improve. 

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