Just a loading screen with a watering can?

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Russell Smith

January 25, 2023 16:13

I think my schedules are still running, and the device is still connecting to my wifi network, but the web interface, and the interface on the device itself are not working. The screen just shows a watering can logo:

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  Russell Smith January 25, 2023 16:18

  related posts:

  • Just replaced the unit using RMA: https://support.rainmachine.com/hc/en-us/community/posts/360029751053-Controller-displays-watering-can-unresponsive
  • Take out the wifi dongle, boot that way. Some folks got replacement units: https://support.rainmachine.com/hc/en-us/community/posts/360029229334-firmware-hung-device
  • Needed reflashing: https://support.rainmachine.com/hc/en-us/community/posts/360043503373-HD-16-Rev-002-will-not-boot

   

  If it's reflashing, can I do this myself?

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  RainMachine Support January 25, 2023 16:29 (Edited January 25, 2023 16:29)

  Hi, Russel
  Does this happen after a power cycle too?
  Try and touch the buttons from the side, doesn't matter that they are not light up see if they respond.
  See the picture attached with all the buttons
  
  
  If that doesn't help either, you will need to contact our support team by email and they will take it from there.
  Thank you
  
  Julian
  RainMachine Support

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  Russell Smith January 25, 2023 20:13

  Hi Julian - I've tried:

  • powering off
  • powering off for a few minutes
  • powering off with no wifi dongle in
  • pressing reset with the dongle in
  • pressing reset with the dongle out
  • holding reset for 5 (ish?) seconds with the dongle out

  All give same result....

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  Russell Smith January 25, 2023 20:31

  Will try the buttons!

  If not, I have contacted support - but - I don't have the receipt, as it's so long ago. Hopefully y'all can still help if it's not a replacement.

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