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Zone pictures not displayed on IOS devices (iPad or iPhone)

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24 comments

  • Avatar
    Jon Alan

    why is this post pending approval ?

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    RainMachine Support

    Hi, Jon
    Sorry about that. Your post did not pass the forum spam filter because of the 'X' word you used.
    We had to approve it manually.

    To answer your question:
    Our developers are looking into this issue, but can you please try to take just one zone new image and see if it will be visible on your Apple devices and others too?

    Thank you for your understanding, Jon

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    Jon Alan

    addendum: they were originally visible on my iPhone, then overnight, gone...

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    RainMachine Support

    Hi, Jon
    Since your last reply, we released a new firmware update and a new RainMachine iOS app version.
    Can you please check if your problem is now fixed?
    Thank you

    RainMachine Support

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    Jon Alan (Edited )

    Thanks for the reply so quickly. However the firmware wont load. RM states latest version is already loaded. I have the 16port version not the mini 8. Ill try loading the new ios app. 

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    Jon Alan

    Just the ios app alone did not fix the rendering issue (ios v4.5.102)

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    RainMachine Support

    Hi, Jon
    Ok. We think you may need to take new pictures for your zones, or maybe you already have them in your iPhone picture gallery.
    Please update them and see if they are visible on all your Apple devices, of course, all those devices should have the RainMachine iOS app to the latest version.
    Thank you for your patience.

    RainMachine Support

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    Jon Alan (Edited )

    Ok I’ll upload the original pictures from my iPhone again. Just to be clear I’m still on .925 firmware using the latest iOS app v4.5.102

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    RainMachine Support

    Hi, Jon
    Yes. That's the right firmware version for your RainMachine device.
    Waiting for your reply.

    Thank you
    RainMachine Support

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    Jon Alan

    Pictures are working as designed in the Zone menu on both IOS and Android...   I think we can set this to FIXED problem solved...  thanks for your help...

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    Ian Coulthard (Edited )

    I got my unit yesterday and LOVE it after bad experience with competitor unit. Testing in basement and plan to wire in over the weekend.

    I went around and took photos on iPhone for 6 of the 8 zones I have (using a mini 8, v4.0.925, app v4.5.105(3)) and they all showed last night on iPhone 6+ and iPad air 2, both on iOS 11.4 and on PC via web access. Some were taken live, some were taken and saved on phone then uploaded for zone. Went to show someone today the app on my iPhone and eek - no photos! Looking on iPad now and 5 of 6 are there, web access they are not at all.  Any ideas?

    Update (and why is this pending approval?)

    So I just re-added the photo for my master valve via photo stored on phone and it's not shown on zones dashboard in phone app and now iPad has them all blank. If I go into the config for the zone on either, the photo is there.

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    Michael Simon

    Happened to me also. Sometimes it’s just a couple that disappears. Last night I went to a friends was goi g to show and brag about the too and all pictures were gone. I had to hide the program. This morning still gone. Not even
    The ex’s are showing

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    RainMachine Nicholas

    We are investigating this issue which seems to be happening on iOS. Sadly it doesn't happen on our iOS devices or Android devices. If anyone with iOS issue can use an Android device to set pictures and it works let us know. 

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    Ian Coulthard (Edited )

    I finally got to install the unit and connect all zones and ran tests - and all is good. I decided to take new new photos for each zone with iPhone and as of this morning, all are still there in both iPhone and iPad except for the master zone. The web interface shows all, if I look at each zone in iPhone and iPad the photo is actually there. I'll see how long they last.

    (and why do I want a photo for the master? because my better half is used to zones 1-7 and now I have 2-8 with 1 as a master)

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    Andrew Hill

    Sadly the last update must not have fixed this issue. I’m still losing my zone photos. I redid they and they lasted for a couple days and then gone. My guess is that it has something to do with a poor internet connection as my cellular wasn’t good.

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    Michael Simon

    Support,

    Do you store these pics on the iOS device or the rain machine unit it self?  I would hope the later.  But how are you deleting them?  This is getting old.  Not real thrilled.  Download them to the device if the cache gets cleared.  Not too difficult to design.

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    RainMachine Nicholas

    The zone images are stored on a server not on device because of flash space constrains and lifespan. We are aware of this issue happening to some users on iOS, we believe it's something that happens during uploading process. We'll keep you updated with our finding and fixes.

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    Theodore

    To all of the users experiencing zone images issues, please send an email to beta@rainmachine.com containing your apple id and the text "Zone Images issue".

    The special build will include some debugging messages that later will be removed. 

     

    Thanks

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    Ian Coulthard

    Happy to test and participate but last beta I got had an expiry date with no replacement so couldn’t use it when neeed and had to go back and get prior version. Not convenient, will this have an expiry and/or be upgraded if I apply?

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    Theodore

    Please wait until Apple approves the build. The build version will be 4.5.106(1).

    Thanks

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    Ian Coulthard (Edited )

    Nice to see the update is now available. Installing and we’ll see how it goes.

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    RainMachine Support (Edited )

    Hi, Ian
    Yes. Today we released the RainMachine iOS app update 4.5.106 to the App Store.

    Thank you for your patience and understanding.

    RainMachine Support

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    Ian Coulthard

    No problem. Up until now the issue of disappearing photos had not reoccurred anyway. However, the master still doesn't show when looking at the zones even though I took a new photo

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    Ken Marsh

    Here is the iPhone behavior I am seeing (which may be normal, and) which could cause some user confusion.

    After I start the iPhone app and select Zones, the zone images appear momentarily, then disappear. If I stay on the Zones page, the images will never reappear. However, after a delay (about 10 seconds) I can switch to any page and then return to the Zones page to cause to images to reappear.

    Also, if I wait about 10 seconds after the app starts, and then select Zones the images display, and they do not disappear.

     

    iPhone 7 on iOS 11.3.1 running app version 4.5.107(1)

    RM Mini-8 running 4.0.926 configured for Direct Access, no Remote Access

     

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