HD-12 touch screen unresponsive

Purchased on Amazon - April 2017 - about 3.3 years ago.

Unit has worked without issue until today when I had to alter WiFi Settings.

Screen was black and unresponsive.

Power cycled device a few times, tried the reset button - The unit boots up and the screen turns on.

I can see it uploading data and then it displays the main screen after boot.

But I can't get the devices to respond to any touches/taps on the screen.

Frustrating - this is a manufacturing defect that seems to be happening to other users.

Does rainmachine sell new screens? What are my options?

How can we help?