Is there any life at support?

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Ian Coulthard

August 02, 2022 13:32

No posts, no replies, no answers to questions. Is support actually alive?

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  RainMachine Support August 02, 2022 13:42

  Hi, Ian
  This is an open community forum and anyone can help. If you do not find the answer you are looking for, please contact is directly.

  Thank you
  Julian
  RainMachine Support

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  Ian Coulthard August 02, 2022 14:10

  And I have, I have had some replies but then all goes dead. Please look at them and reply as the response would be of benefit to the community.

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  Ian Coulthard August 02, 2022 17:36

  There's also requests around this annual fee that for many is of limited value given we use these only 6 months of the year. Is anyone actually assessing this, I am happy to go monthly.

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  RainMachine Support August 02, 2022 17:50

  Yes. We know about it and we currently looking into this, but for now only yearly subscription is avialble.

  Thank you

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  Kamil P Keski August 17, 2022 16:43

  Support is alive, I can confirm.  2 months after I submitted a ticket they got back to me with wildly inaccurate information.  I replied and will check back in another 2 months to see if they have as well.

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  regimac August 31, 2022 19:43

  I was initially responded too, However I have not yet had a response to my emails from 8/26, 8/27/ 8/29 and 8/30.  What gives.  Please advise.

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  Kamil P Keski August 31, 2022 20:37

  2 weeks after my last reply to them, still no reply as well.  I don't imaging they are doing well.

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  Chris W September 09, 2022 12:36

  No, there isn't.

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  Russell Smith January 25, 2023 16:22

  Just noticed their phone number is dead:

  "You can also call the support line at 844-498-8707 From 8am - 5pm Mon - Friday and,
  9am - 5pm on Saturday."

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