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[1st Gen] Regarding the NOAA weather fix

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19 comments

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    Harry Weppner

    I've created a support request because it is still not working for me after the update 3.73.

    Cheerio, Harry.

     

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    Cliff Bowman

    Same issue for me, Harry. I tried reaching their tech support but nobody answered and the voicemail is full. Looks like there are a lot of us!

     

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    Ayeser

    Mine won't even detect that it needs an update. It's on 3.72 and says "No updates are available"

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    Cliff Bowman

    Same here.

     

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    Thimee

    I just updated mine to the latest release, version 3.74 - but it's not showing any weather data on the home screen:

     

     

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    Cliff Bowman

    The 3.74 update seems to be working for me.

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    RainMachine Nicholas

    Hi,

    The Generation 1 devices updated to 3.74 should refresh weather automatically in a few minutes. If it seems to take longer you can  try to reconnect to your WIFI which should trigger the weather update again.

    The whole mess with two updates being released, is that NOAA services changed infrastructure twice in  short time span.

    In 3.73 we added a simple fix but with 3.74 we took a better approach that should be more future proof.

    In 3.74 we try NOAA services first and only if they fail or respond with invalid data we try our own forecast server (which is still based on NOAA but we have control over it).

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    Thomas Mullenix

    I am only showing 3.73 and no update available. I have updated 2 times already to resolve this issue. Anyone change the code to pull weather from another source yet?

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    RainMachine Nicholas

    Hi Thomas,

     

    I will contact you in private since I will need your IP address to check why you see only 3.73. The final version that has a working NOAA is 3.74.

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    Rstith7073

    I have a gen 1 device purchased March 26, 2014 . I have the 3.74 update, but my unit has not been able to access NOAA (or your update server) since June 22 (see photos). This is true of my Wifi and Wifi extension. No other problems in previous seasons, just this year.

    Richard

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    RainMachine Nicholas

    Hi Richard,

    The fact that you are not able to reach updates server makes me suspect that you have an issue with DNS resolution on your WIFI network.

    Could you check your WIFI Access point settings ?

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    Rstith7073

    I have tried connecting to my main router (-55dBm) or the range extender (-45). I tried moving the extender into the garage with the controller. I have rebooted the router and range extender many times. I have assigned a fixed IP address to the device. I can access it reliably from my computer and SOMETIMES from my phone. It was working fine until June 22, although I didn't notice the lack of weather data til recently. I was able to update to the new firmware at the start of the watering season (device left unplugged over the winter).

    I just repeated those steps, but it still does not see NOAA or your updater server. What else would you like me to try? Is there a 3rd-party wireless adapter I could try? (I just now tried a TrendNet AC1200, but is not recognized by the controller.) Can I trade in this controller for a new model?

    Thanks for any help you can provide.

    Richard

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    RainMachine Nicholas

    Hi Richard,

     

    When you changed to static, did you entered the DNS servers ? You could test using a Google DNS server like 8.8.8.8

    I would put back DHCP considering that your router does send DNS servers correctly. 

    I will ask the sales team about the trade-in program and they'll contact you over email.

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    Rstith7073

    Hi Nicholas,

    I assigned the static IP last year (to avoid conflicts with a dozen web cams and many other home automation devices). All worked fine last season (except that accessing the device via the phone app has never been totally reliable). I had no problem when I turned the system back on in May, so I am reluctant to revert to dynamic IP.  The issue of NOAA failure began June 22, the last date the unit was able to gather weather data. I then updated the firmware to 3.74.  The issue of not being able to connect to your FTP update server occurred AFTER the firmware was updated.  I've never made any changes to my modem's DNS server address (supplied by my ISP). My ISP has advised me NOT to change the DNS server addresses, and I see no where in the RainMachine configuration to enter DNS addresses.

    MY ISP's DNS settings:

    DNS #1: 205.171.3.25  

    DNS #2: 205.171.2.25 


    Here is a link to a folder containing the device's diagnostic files and an image of my DSL modem status page: https://drive.google.com/open?id=0Bw8JQZfKjODeVjRoLWNfYkZUbXc 

    Let me know if there is anything else you would like me to try, or other information you require. I appreciate your help.

    Richard

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    Rstith7073

    OK, you were right. I disabled the fixed IP address and now the unit sees your update server and NOAA.

    Sorry I was reluctant to take your advice--thank you for your help. For now you can consider this case closed, although I would be interested in upgrading to the latest model if I can do so at a reasonable cost.

    Thanks again,

    Richard

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    Rstith7073

    Well, I spoke too soon and am still having problems with my RainMachine. After I turned off static IP and rebooted router and device, it worked okay for a couple hours. I just tried to access it now and saw only the message "obtaining IP address." This failed, so I connected it to the wireless extension SSID and then it started working again. NOW I remember why I assigned it a fixed IP address: because it doesn't maintain a dynamic IP address. Any other suggestions?

     

    Richard

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    Brandon Moyer

    Are you able to setup a static reservation for the RainMachine on the router?

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    Rstith7073

    I had done so, but Nicholas told me to revert to DHCP (dynamic IP). I did that and the unit was then able to access weather data again. However, access via phone or computer is less reliable as the IP address changes periodically. Also, the unit is not able to maintain US units of temp and continues to display only centigrade.I have changed this setting many times, both from the computer and on the device itself.

    Also peculiar is that my Dashboard show that, yesterday, one program shows a 250& "water need" and others show only 125-140%. In general, it's working better now (with the latest firmware), but I still have the most problems accessing from the phone app (which I really need to turn zones on/off while making sprinkler head adjustments).

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    Rstith7073

    I'm still waiting on a response to my last message. The dynamic IP setting has made it difficult to address the RainMachine from my computer, as I have to check the current IP address through the phone app. The device does not consistently respond to the phone app, which makes access through the web interface necessary. Also, I am still unable to change from metric to US temp units although I have tried dozens of times. I would prefer to use the phone app but it is very unreliable. Any chance of updating the app?

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