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Change of month - weather missing now, no schedule, dates wrong

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8 comments

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    Chris

    I will also confirm that there is a problem with the 8/31 date.  My system watered yesterday (Thursday 8/31), but the chart shows that it watered on Tuesday 8/1.  I just installed this system a few weeks ago and did not own the system on Tuesday 8/1.  I have a program setup for watering on Monday and Thursday, and as far as I can tell it did water yesterday (Thursday) and plans to water again on 9/4 (Monday), but the date for the last water is wrong in the charts.  Seems like there is some software bug around the 8/31 date.

    Hopefully this can get worked out.

    Thanks

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    Rick Felter

    Seeing something similar in history as well.

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    RainMachine Support (Edited )

    Yes. We would like to apologize about this issue.
    It's a bug and it is only related to our RainMachine Web application and has no impact on the RainMachine scheduling.
    Until this issue will be fixed we recommend relying on our RainMachine iOS or Android mobile apps for correct watering history and daily weather info.
    Thank you for your patience and understanding.

    RainMachine Support

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    Rick Felter

    After getting access to my actual console, I see the weather is reported properly on there.

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    Robert B (Edited )

    I see the bug too showing Aug 1 for my watering on Aug 31 on the web page for the rainmachine mini-8.  The web page showing the date on the System Settings shows correct date of 2017-09-01.

    The week view Programs starts with Aug 1.

    The month view on the Programs web page starts correctly, but has a gap in the data for Aug 31 -- it is just blank (with no data on Aug 1 -- I assume because it is more than a month ago).

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    RainMachine Support (Edited )

    Hi, all
    The issue will fix by itself in the following days.
    To regenerate the program graphs go to Settings - Weather and REFRESH ALL weather services.
    After few seconds go back to Home screen and cycle through MONTH and then YEAR view. After the YEAR view is loaded go back to WEEK view and the program graphs should be regenerated. You may need to completely reload the web page (CTRL+R or CMD+R) to see the change.

    The Aug 1 instead of Aug 31 date will remain on Watering History log.
    We are sorry for this issue and we thank you for reporting it and for your patience and understanding.

    Thank you
    RainMachine Support

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    Robert B

    @RainMachine Support,  Following the procedure you have above helped make the graphs on the Weather tab look better, but there is still a gap in the RainMachine Mixer data on Aug 31 for all the different weather items, such as Max Temp.  And on the RainMachine Mini-8 home page and zone page, I still see a gap in the temperature data for Aug 31.

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    RainMachine Support

    Hi, Robert
    Yes, we have to investigate this issue further.

    Thank you
    RainMachine Support

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