How can we help?

  1. RainMachine
  2. Community
  3. Issues Reporting

Remote access suddenly not working

Follow
Avatar
Martin

Hi,

I have a premium subscription and three different RainMachines running. One touch-12, one touch-16 and one pro 16. 

Suddenly remote access is not working. I start the app but the remote units don't show up, only the local access ones. This has been the case for the last week or so. 

Are servers down or what's happening?

Br Martin

0

Comments

6 comments

Sort by Date Votes
  • Avatar
    RainMachine Support

    Hi Martin,
    No, the servers are up and running as you can check here.
    Please use the contact option from your account and send the detailed info. We checked by the email address used here and it doesn't look like it is a RainMachine Remote Access email account.

    Please remove the account from the RainMachine mobile app and then add it again.
    Also, check the RainMachine Web app at https://my.rainmachine.com and see if your devices are accessible.

    Thank you
    Julian
    RainMachine Support

    0
    Comment actions Permalink
  • Avatar
    Tomas (Edited )

    I have the same problem. Cant use remote access since i signed up for Premium Services. I used the rainmachine Web App but it doesn't react to my login attempts.

    When I try to login with the app it says: network error. Please check your Internet connection. 
    I subscribed yesterday. Can I cancel my subscription?

    0
    Comment actions Permalink
  • Avatar
    RainMachine Support (Edited )

    Hi, Thomas
    Your RainMachine device associated with your Premium Services email account should be connected to the Wi-Fi and the internet.
    Please check the router firewall settings. The port 8000 should not be blocked. The RainMachine Cloud Servers does not reach your device and that's why you cannot access it using RainMachine Web or mobile apps.
    The RainMachine Web app does not react to your login attempts because the RainMachine device is not reachable. The sign in process is taking place on the device itself.

    If you still have problems please contact our support team from your Premium account page.

    Thank you
    Julian
    RainMachine Support

    0
    Comment actions Permalink
  • Avatar
    Tomas (Edited )

    Hey Julian, thanks for the quick response.

    I forwarded port 8080 and 8000 to my rainmachine but when I try to check the Port 8000 from outside it's closed. 8080 is open aswell like some other ports I use. That's strange. Port 8000 doesn't want tom open. I use the unifi dream machine pro. Its easy to configure but I Cant open port 8000.

     

    and regarding my 2nd question: is it possible to cancel the premium services? I cant use them anayway :/

    and what is the link to the premium account page?

    0
    Comment actions Permalink
  • Avatar
    RainMachine Support

    Hi,
    Go to https://www.rainmachine.com and access the Support page. There you will find the contact form. Use that and send all the info about your issue and my colleagues will take it from there and will help you with the refund process and cancel your Premium Services subscription.

    Remember that your issue is not related to the RainMachine device or the remote access service, but to your Wi-Fi network setup and firewall settings.

    Thank you!
    Julian
    RainMachine Support

    0
    Comment actions Permalink
  • Avatar
    Tomas

    Problem solved!

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post