HD12 1st Gen SD Image

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Travis Kassing

April 06, 2024 23:43

I think my SD card has failed but I am unable to find an image to download so that I may prepare a new SD card.  Anyone out there with a 1st Gen able to clone theirs to provide an image?

I have tried contacting Support but it seems that it is limited to an AI Chat Bot which suggests I contact Support via a link to the same AI Chat Bot.

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  RainMachine Support April 07, 2024 05:11

  Hi Travis,
  Please contact support by email.
  They will help you with that.
  Thank you!

  Julian

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  Travis Kassing April 10, 2024 14:59

  Rolando from Support reached out to me to assist and was very helpful! 

  If anyone else comes across this post, I believe the support email that Julian is referring to above would be this address:

  help@rainmachine.com

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  Jake Khuon April 12, 2024 19:16

  What are the symptoms of a failed SD card?  I'm wondering if I'm having the same problem with my HD16.  It flashes all the buttons when I first apply power but then they go dark.  The display never comes up and the unit seems totally unresponsive.

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  Travis Kassing April 12, 2024 23:18

  Mine just had the watering can image in the middle of the screen.

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  Rolando Soto April 13, 2024 03:22

  Hello,

   

  Unfortunately, the SD card fix only works for 1st Gen HD-12s. In order to troubleshoot your device you would have to send it to us unfortunately.

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