Zone pictures not displayed on IOS devices (iPad or iPhone)
Gathering FeedbackI have four devices:
1) Iphone 6s (IOS 11.2.5, RM app v 4.4.102) using LTE and WiFi
2) iPad Air (iOS: 11.2.5) using WiFi connection
3) LG V700 Tablet (Android 5.0.2) using WiFi connection
4) Windows Laptop (Windows 7, Chrome browser Version 64.0.3282.140)
RM firmware version: 4.0.925
Problem Observed:
The zone images on all IOS devices (iPhone and iPad) do not appear (big 'X' where the picture belongs), YET on the MSFT Windows Laptop and on the LG Android tablet they all appear as taken...
Clearly an issue with Apple IOS devices rendering the photos... is there a known issue with this...
P.S. the pictures were originally taken using using the Iphone 6s...
thanks...
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Hi, Jon
Sorry about that. Your post did not pass the forum spam filter because of the 'X' word you used.
We had to approve it manually.To answer your question:
Our developers are looking into this issue, but can you please try to take just one zone new image and see if it will be visible on your Apple devices and others too?
Thank you for your understanding, Jon -
Hi, Jon
Since your last reply, we released a new firmware update and a new RainMachine iOS app version.
Can you please check if your problem is now fixed?
Thank you
RainMachine Support -
Hi, Jon
Ok. We think you may need to take new pictures for your zones, or maybe you already have them in your iPhone picture gallery.
Please update them and see if they are visible on all your Apple devices, of course, all those devices should have the RainMachine iOS app to the latest version.
Thank you for your patience.
RainMachine Support -
I got my unit yesterday and LOVE it after bad experience with competitor unit. Testing in basement and plan to wire in over the weekend.
I went around and took photos on iPhone for 6 of the 8 zones I have (using a mini 8, v4.0.925, app v4.5.105(3)) and they all showed last night on iPhone 6+ and iPad air 2, both on iOS 11.4 and on PC via web access. Some were taken live, some were taken and saved on phone then uploaded for zone. Went to show someone today the app on my iPhone and eek - no photos! Looking on iPad now and 5 of 6 are there, web access they are not at all. Any ideas?
Update (and why is this pending approval?)
So I just re-added the photo for my master valve via photo stored on phone and it's not shown on zones dashboard in phone app and now iPad has them all blank. If I go into the config for the zone on either, the photo is there.
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I finally got to install the unit and connect all zones and ran tests - and all is good. I decided to take new new photos for each zone with iPhone and as of this morning, all are still there in both iPhone and iPad except for the master zone. The web interface shows all, if I look at each zone in iPhone and iPad the photo is actually there. I'll see how long they last.
(and why do I want a photo for the master? because my better half is used to zones 1-7 and now I have 2-8 with 1 as a master)
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To all of the users experiencing zone images issues, please send an email to beta@rainmachine.com containing your apple id and the text "Zone Images issue".
The special build will include some debugging messages that later will be removed.
Thanks
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Here is the iPhone behavior I am seeing (which may be normal, and) which could cause some user confusion.
After I start the iPhone app and select Zones, the zone images appear momentarily, then disappear. If I stay on the Zones page, the images will never reappear. However, after a delay (about 10 seconds) I can switch to any page and then return to the Zones page to cause to images to reappear.
Also, if I wait about 10 seconds after the app starts, and then select Zones the images display, and they do not disappear.
iPhone 7 on iOS 11.3.1 running app version 4.5.107(1)
RM Mini-8 running 4.0.926 configured for Direct Access, no Remote Access
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