IFTTT connection won't work
I used this last year, but this spring my system would not come on when it got a command via IFTTT.
So I deleted the connection, and tried to re-connect. I successfully sign in and click ACCEPT and it shows the status as connected. But when I try to set an action in the THAT portion of If This then That, where I used to be able to pick a zone in the drop down menu, it just says, "No Options Found."
Any ideas?
-
Hi, Jeff
We just checked and everything seems to work without issues.
We have more than one RainMachine device associated with our remote access account and the IFTTT "THAT" action discovered them all.
We could pick the one we want and create an applet easily.
Please check if your RainMachine is online (connected to the internet) and it is accessible through remote access service. Use the mobile app or go directly to https://my.rainmachine.com and log in.
Thank you, Jeff
RainMachine Support -
I can connect remotely from that URL.
I just disabled and reenabled remote access from the unit. It sent me a verification email, and when I click on the link to verify, I get a page that says
We can't communicate with your RainMachine, make sure that RainMachine is connected to your network and can reach the internet.
When on the same Wi-Fi network:
- open the RainMachine iOS or Android mobile app on your phone,
- connect to RainMachine locally,
- go to Settings - System Settings - Remote Access
- switch it OFF and then switch it back ON.
A new email validation will be sent. Please re-validate the remote access account - click on the "Confirm email address" blue button.
If these steps fail to address this issue, please search for the answer on our support knowledgebase page or contact us.
Thank you.But the odd thing is, I can connect remotely from the app and the browser, but I can't do the confirmation, and the IFTTT service says No Options Found. And...I tried setting up Google Home, and when I try a command, it says, "you have no zones or programs with the name xxx" -
Edit: It looks like you have a 1st generation RainMachine Touch device and the IFTTT connection doesn't work with our 1st generation devices, unfortunately.
We do offer a big discount if you want to upgrade to the 2nd generation. Please contact us directly.
Thank you for your understanding, Jeff
___________________________Hi, Jeff
When you try to set up the RainMachine IFTTT service:
- login to your IFTTT account
- search for RainMachine service
- tap on the upper right Settings button and even if it says the Status: active click on Edit connection button
- if you're not logged in into the RainMachine account, log in with your remote access credentials and the all you have to do is to Accept the IFTTT connection.
After that, check your IFTTT applet again and see if your RainMachine is discovered.Hope this helps, Jeff
Thank you,
RainMachine Support -
Hi, Jeff
Yes. We had a remote access infrastructure change last December and that changed some things for the new platform.
We informed our developers about this issue and we'll let you know if there is possible to bring back IFTTT support for 1st gen RainMachine Touch devices.
Thank you,
RainMachine Support -
Did you inform your customers? Wow, that's pretty bad to just remove functionality from existing customers that already had it. My remote connections are slow and unreliable now. I didn't see any disclaimers on the website that this functionality had been degraded for gen 1 devices. I sure hope you can restore us gen 1 customers to working status. I have to say I am not pleased with this.
-
Hi, Jeff
Are you able to access your RainMachine through https://my.rainmachine.com ?
If you are, then it should work. If it doesn’t then we will have to look from our side. On all our test we were able to access and control the RainMachine Touch 1st generation.Thank you for your understanding, Jeff
RainMachine Support -
I think I've got it.
I had disconnected and reconnected, but this time, I disconnected, and then also made sure that my browser was logged out of the Rain Machine account as well. This time, when I reconnected the service, I was prompted for the Rain Machine logon as the browser wasn't already logged in. So this time it seems to have successfully connected. When I set up an action, it populated the zones in the selection drop down. I'll run it when I get home, but I think that means it's going to work.
-
Hi, Jeff
Just to rule out this situation - if you change the name of your zones, programs or RainMachine device you should check the IFTTT applet and fix it by link it to the new changed names. If the RainMachine device loses connection to our remote access servers the RainMachine IFTTT service has to be re-enabled, even if it say it is "active" on the IFTTT service settings.
Please keep us posted.
Thank you, Jeff
Please sign in to leave a comment.
Comments
17 comments