Support gone?

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ffuentes

July 27, 2018 19:23

I send in my unit for repair last week and it was received Monday the 23rd. I have not even gotten an acknowledgement in my ticket from support that RainMachine got my unit. I have ask several times including today for an update and got nothing. Is tech support out on vacation or something?

 

Please help.

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  RainMachine Support Agent July 27, 2018 19:34

  I will look into this personally and let check. If you could email me the Ticket number in case I don't find it.

  brandon@rainmachine.com

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  ffuentes July 27, 2018 19:39

  Brandon,

  Email sent. Thank you for your prompt reply and attention.

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