Wifi connection restoration

Follow

Larry Brenner

August 19, 2018 16:51

 We run an HD-16 connected to a cell hot-spot powered by a solar panel system obviously in an area remote from the user.  Once a week or so remote connectivity is lost. This morning I drove to the site and as usual the wifi signal was fine and the wrench icon was blinking, brought up status on the unit and it said wifi-ok and weather-failed. I then went to settings wifi and it confirmed connected and the remote connectivity was restored.  So I am not sure what I did to cause the re-connection and more importantly if the problem was caused by some unexplained temporary wifi drop out shouldn't the RM re-connect automatically when it restored?

0

• 

  RainMachine Support August 20, 2018 08:23

  Hi, Larry
  A disconnection from your Wi-Fi could be the reason why the RainMachine Wi-Fi wrench was blinking.
  Indeed, a reconnect should take place when the Wi-Fi signal was restored and that did not happen. We will investigate this on our side.
  Until then, please go to the RainMachine Touch HD-16 and tap on "Settings - System - Display", lower all the way down the "Screen Brightness" and check the option to "Always keep screen on but dim it after 2 minutes". This will keep the RainMachine wi-fi service always active.

  
  Thank you,
  RainMachine Support

  0

  Comment actions Permalink

Please sign in to leave a comment.