Will not complete initial setup, hangs on the map.

Follow

j King

October 03, 2018 19:33

I'm setting up a 12 station unit for the first time.  I can get it to join the wifi and it shows a strong signal.  It keeps hanging up after putting in my home address it shows a proper map location after saying it can't open Google Maps and when I hit save it says "saving, please wait" and hangs there indefinitely.  This has been going on for hours.  I tried hitting the back button which takes me back but I can't get it to actually save and move on.  I even tried unplugging it it rebooted back to past the wifi setup saying it is connected.  I can't access using the app as it says it needs to complete the initial setup first.  How do I get past this point?

0

• 

  RainMachine Support October 04, 2018 10:25

  Hi, j King
  Can you please contact us directly on help@rainmachine.com 
  We will need to know the exact address you are using to setup the RainMachine Touch HD-12, or a video showing the exact steps you make and where it hangs.

  Does the address suggestion shows up after you tap your address?
  If you try to use just your city, state and country, does it pass this step? Can you please try that. Later you can change the correct address by using the mobile app.
  It looks like there is a bug when saving the address coordinates.
  
  Thank you for your understanding,
  RainMachine Support
  
  

  0

  Comment actions Permalink

Please sign in to leave a comment.