How to determine the rainmachine device model/type from the web-admin tool?

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Mike E

June 29, 2019 17:55

The admin tool has the numeric device model listed. Menu -> About -> Device Model

However, this number is numeric and means nothing. How about the UI is changed to show the full-English model name as well (ie. Touch HD-12, Pro Blah, Super Duper Soaker HD-9999, etc)

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  RainMachine Support July 01, 2019 08:37

  Hi, Mike
  We're sorry about the confusion created.
  The number under the Device model is related to the RainMachine product line release order and it is intended for more precise support troubleshooting.
  
  The associated device model numbers are as follow:

  • For RainMachine Touch (1st gen 2013-2015) the device model number associated is 1
  • For RainMachine Mini-8 (2015) the device model number associated is 2
  • For RainMachine Touch HD-12/16 (2015 and up) the device model number associated is 3
  • The device model number 4 was associated to an unreleased device
  • For RainMachine Pro-8/16 (2019 and up) the device model number associated is 5

  Hope this helps Mike!
  
  Thank you,
  RainMachine Support

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