How can we help?


Notifications - Not Working

Comments

10 comments

  • Avatar
    RainMachine Support

    Hi, Keith
    We are investigating this issue on our server-side. We tested and we cannot replicate the issue.

    Can you please try to disable the Wi-Fi on your iPhone and use only the 4G connectivity and then try again.
    We need to rule out any local Wi-Fi connectivity issues.

    Also, you may consider using our latest iOS Beta app - follow the steps described in this post.

    Thank you for your understanding, Keith
    Julian
    RainMachine Support

    0
    Comment actions Permalink
  • Avatar
    Keith Davis

    If I disable the Wi-Fi on my phone, I can't connect to the machine at all (No RainMachines found).

    0
    Comment actions Permalink
  • Avatar
    Keith Davis

    I have TestFlight already installed and test other Beta apps (FYI, I'm a developer). When I clicked on the link in the post, I get "This beta isn't accepting any new testers right now".

     

    0
    Comment actions Permalink
  • Avatar
    RainMachine Support

    Hi, Keith
    When you disable the Wi-Fi on your iPhone you should get your operator 4G data network. If you don't, then you have to enable the operator data from the iPhone Settings - Cellular. If you get the 4G internet connectivity the RainMachine iOS app should list your device as "remote access", like when you're away from home and you want to control your RainMachine. You have the remote access account set to your email address.

    We will check the issue you get when you try to install the iOS RainMachine Beta application. Thank you for the heads up.

    Julian
    RainMachine Support

    0
    Comment actions Permalink
  • Avatar
    Keith Davis

    My iPhone cellular data works fine, and I have previously connected to the RainMachine app using "remote access", but right now it is not working.

    0
    Comment actions Permalink
  • Avatar
    RainMachine Support (Edited )

    Hi, Keith
    We will have to investigate this.
    Can you access your RainMachine through https://my.rainmachine.com ?

    Thank you,
    Julian
    RainMachine Support

    0
    Comment actions Permalink
  • Avatar
    Keith Davis

    Yes, the website works, just the iOS app does not (via Remote Access).

     

    0
    Comment actions Permalink
  • Avatar
    RainMachine Support

    Ok, Keith
    We will investigate this and we'll let you know.
    Thank you

    0
    Comment actions Permalink
  • Avatar
    Keith Davis

    I just deleted the app and reinstalled it and now it's all working.

    0
    Comment actions Permalink
  • Avatar
    RainMachine Support

    Yes, Keith
    Thank you for letting us know.
    Once you deleted the app and reinstalled it, the connection to our remote access server was reinitialized.

    We're glad it is fixed now.
    Thank you for your patience.
    Julian
    RainMachine Support
     

    0
    Comment actions Permalink

Please sign in to leave a comment.