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HD-16 Rev 002 will not boot

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3 comments

  • Official comment
    Avatar
    Rolando Soto

    Hello Robin,

     

    Unfortunately, it seems we'll have to flash the device's software. I opened a new ticket for you and i sent you a message. I look forward to hearing from you so we can get your device working as soon as possible. Thank you.

    If you have further questions about this issue or anything please let us know, we'll be happy to help.


    Best Regards,
    Rolando
    RainMachine Support Team
    See if your questions has been asked before: https://support.rainmachine.com/hc/en-us
    You can also call the support line at 844-498-8707 From 8am - 5pm Mon - Friday and,
    9am - 5pm on Saturday.

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  • Avatar
    Robin Harris

    Thanks for the reply Rolando. I haven't received any emails other than your reply (the message above). Nothing in my spam folder either.

     

     

    Thanks,

    Robin Harris

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  • Avatar
    Rolando Soto

    Hello Robin,

    That's very strange. I just resent the message along with a screenshot of the previously email. Please email me at rolando@rainmachine.com if you don't received the second email. 

    If you have further questions about this issue or anything please let us know, we'll be happy to help.


    Best Regards,
    Rolando
    RainMachine Support Team
    See if your questions has been asked before: https://support.rainmachine.com/hc/en-us
    You can also call the support line at 844-498-8707 From 8am - 5pm Mon - Friday and,
    9am - 5pm on Saturday.

     

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