HD-16 Rev 002 will not boot

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Robin Harris

April 09, 2020 14:43

I have the HD-16 Rev 002 that cannot get past the initial boot screen. It just shows a watering can. I reset it but that didn't work and I can't find any other troubleshooting steps regarding this issue online. 

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• Official comment

  

  Rolando Soto April 09, 2020 19:21

  Hello Robin,

   

  Unfortunately, it seems we'll have to flash the device's software. I opened a new ticket for you and i sent you a message. I look forward to hearing from you so we can get your device working as soon as possible. Thank you.

  If you have further questions about this issue or anything please let us know, we'll be happy to help.

  
  Best Regards,
  Rolando
  RainMachine Support Team
  See if your questions has been asked before: https://support.rainmachine.com/hc/en-us
  You can also call the support line at 844-498-8707 From 8am - 5pm Mon - Friday and,
  9am - 5pm on Saturday.

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  Robin Harris April 15, 2020 14:03

  Thanks for the reply Rolando. I haven't received any emails other than your reply (the message above). Nothing in my spam folder either.

   

   

  Thanks,

  Robin Harris

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  Rolando Soto April 15, 2020 14:29

  Hello Robin,

  That's very strange. I just resent the message along with a screenshot of the previously email. Please email me at rolando@rainmachine.com if you don't received the second email. 

  If you have further questions about this issue or anything please let us know, we'll be happy to help.
  
  
  Best Regards,
  Rolando
  RainMachine Support Team
  See if your questions has been asked before: https://support.rainmachine.com/hc/en-us
  You can also call the support line at 844-498-8707 From 8am - 5pm Mon - Friday and,
  9am - 5pm on Saturday.

   

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