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Deleting a device

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    RainMachine Support

    Hi, Raul
    That shouldn't happen. Maybe you forgot to Factory Reset the previous RainMachine device, because doing that will remove all data and remote access validation for that device, too.
    It looks like the new owner didn't use remote access for his RainMachine and he is using it locally just fine.
    We will need your remote access email address in order to check on our side. Also, the name of the previous RainMachine device.
    Please use the contact form from this page: https://www.rainmachine.com/help.php and send us all the info. Don't forget to mention this forum post too.

    Thank you for your understanding, Raul
    Julian
    RainMachine Support

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