No reply on support requests?

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Luke

August 18, 2020 02:04

Hi Team,

Not sure if there's an issue with the contact form, however I've had no reply on two tickets over 2-4 weeks. Any ideas?

Thanks

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  Christian August 25, 2020 11:13

  Hi Luke,

  We will look into this. I can't see any ticket associated with your e-mail address. Have you solved the issue?

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  Luke August 26, 2020 02:12

  Hello,

  How odd. I have just sent another request via the online form, let me know if you didn't get it.

  Cheers

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  Christian August 26, 2020 08:09 (Edited August 26, 2020 08:21)

  We confirm we have received it and we will follow up on the ticket.

  See below:

  Please go to Settings - Advanced - Password Reset and press  Reset.

  After that, go to Settings - Advanced - Factory Reset and press Reset.

  After reboot, choose the Android/Legacy way to set up and go to iPhone: Settings - WiFi - connect to Pro AP .

  Open the RainMachine app, tap on the device name and continue the setup.

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