network Connection

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Aaronbutters

October 01, 2020 01:45

About a week ago HD-12 stopped connecting to the network. It has been connecting flawlessly for at least a year. No change in mounting location or WiFi mesh system. It keeps scanning, locks on my network, says connecting then drops and says connecting to OX, then scans. There is no network in the area that starts with Ox. Rebooted both HD-12 and my network and issue hasn't changed 

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  Christian October 05, 2020 10:04

  Power down the unit, remove the USB stick and reinsert it again. Power up the unit and check if it connects. 

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  0Legolas0 October 11, 2020 17:40

  Hi Aaron

     Have you have resolved this issue?  I have exactly the same problem on my HD-12.  I sent the support team an email, and they suggested I do a factory reset, and restore from back-up.  Even that didn't help.  Disconnected HD-12 from power source for a few hours and retried, no help.  In my case, I "think" that it connects for a couple of seconds and then disconnects as WiFi shows disconnected but the connection to cloud/weather shows "OK".

  Thanx in advance

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  Rolando Soto October 12, 2020 16:37

  Hello Aaron,

   

  It seems like it could be a problem with the antenna. I'll open a ticket for you and email you so we can get this issues resolved as soon as possible. If you have further questions about this issue or anything please let us know, we'll be happy to help.
  
  
  Best Regards,
  Rolando
  RainMachine Support Team
  See if your question has been asked before: https://support.rainmachine.com/hc/en-us
  You can also call the support line at 844-498-8707 from 8am-5pm Monday to Friday and 9am-5pm on Saturdays.

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  Brandon Moyer October 12, 2020 16:40

  With the Mesh environments, some times you can run into arp cache issues. You can also try powering down all Network Equipment, and RainMachine and try again. 

  This typically would resolve it. 

   

  Brandon

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