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1st Gen Update/Weather not Connecting

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8 comments

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    Mike Ovsiannikov

    I have exactly the same problem.

    Perhaps device SSL root certs are out of date, or SSL lib is dated?

    If so a new firmware release would be needed to fix this, or the server side would need to be changed to be backward compatible.

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    John Clark

    The device won't connect to the update server either.

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    Mike Ovsiannikov

    Yes, same here. If update uses ssl then it would behave the same as weather update.

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    John Clark

    I can't find any logs specific to the update server but found this in a log called "cloud-client."  The SSL cause sounds plausible to me.  I've run into this before when running older devices.  Did yours stop downloading about the same day?

     

    2021-01-25 21:49:36.018 [sslReadAndDecapsulate:418] SSL_read header failed: read [0] bytes

    2021-01-25 21:49:36.426 [t_PROXY:1769] ERROR sslReadAndDecapsulate failed




    2021-01-25 21:49:36.855 [DnsConnectManager:1359] Trying [0] to connect to  proxyServer: [34.213.227.183] on Port 8000

    2021-01-25 21:49:37.762 [DnsConnectManager:1376] Connected successfully to [34.213.227.183]

    2021-01-25 21:49:38.284 [authenticateToProxyServer:1919] Login Successful




    2021-01-25 21:49:38.284 Maximum log limit(25) reached for current hour!

    2021-01-25 21:49:38.285 Allowed BurstMode limit reached. Logs disabled for this hour.

    2021-01-25 22:09:42.892 Total messages last hour: 30

    2021-01-25 22:09:42.892 [sslReadAndDecapsulate:418] SSL_read header failed: read [0] bytes

    2021-01-25 22:09:43.328 [t_PROXY:1769] ERROR sslReadAndDecapsulate failed




    2021-01-25 22:09:43.739 [DnsConnectManager:1359] Trying [0] to connect to  proxyServer: [34.213.227.183] on Port 8000

    2021-01-25 22:09:44.463 [DnsConnectManager:1376] Connected successfully to [34.213.227.183]

    2021-01-25 22:09:45.044 [authenticateToProxyServer:1919] Login Successful




    2021-01-25 22:19:45.596 [sslReadAndDecapsulate:418] SSL_read header failed: read [0] bytes

    2021-01-25 22:19:46.027 [t_PROXY:1769] ERROR sslReadAndDecapsulate failed




    2021-01-25 22:19:46.344 [DnsConnectManager:1359] Trying [0] to connect to  proxyServer: [54.186.214.86] on Port 8000

    2021-01-25 22:19:47.074 [DnsConnectManager:1376] Connected successfully to [54.186.214.86]

    2021-01-25 22:19:47.627 [authenticateToProxyServer:1919] Login Successful




    2021-01-25 22:29:48.969 [sslReadAndDecapsulate:418] SSL_read header failed: read [0] bytes

    2021-01-25 22:29:49.378 [t_PROXY:1769] ERROR sslReadAndDecapsulate failed




    2021-01-25 22:29:49.667 [DnsConnectManager:1359] Trying [0] to connect to  proxyServer: [54.186.214.86] on Port 8000

    2021-01-25 22:29:50.392 [DnsConnectManager:1376] Connected successfully to [54.186.214.86]

    2021-01-25 22:29:50.921 [authenticateToProxyServer:1919] Login Successful




    2021-01-25 22:39:51.979 [sslReadAndDecapsulate:418] SSL_read header failed: read [0] bytes

    2021-01-25 22:39:52.398 [t_PROXY:1769] ERROR sslReadAndDecapsulate failed




    2021-01-25 22:39:52.777 [DnsConnectManager:1359] Trying [0] to connect to  proxyServer: [34.213.227.183] on Port 8000

    2021-01-25 22:39:53.528 [DnsConnectManager:1376] Connected successfully to [34.213.227.183]

    2021-01-25 22:39:54.141 [authenticateToProxyServer:1919] Login Successful




    2021-01-25 22:49:55.511 [sslReadAndDecapsulate:418] SSL_read header failed: read [0] bytes

    2021-01-25 22:49:56.058 [t_PROXY:1769] ERROR sslReadAndDecapsulate failed




    2021-01-25 22:49:56.368 [DnsConnectManager:1359] Trying [0] to connect to  proxyServer: [34.213.227.183] on Port 8000

    2021-01-25 22:49:57.189 [DnsConnectManager:1376] Connected successfully to [34.213.227.183]

    2021-01-25 22:49:57.743 [authenticateToProxyServer:1919] Login Successful




    2021-01-25 22:49:57.743 Maximum log limit(25) reached for current hour!

    2021-01-25 22:49:57.743 Allowed BurstMode limit reached. Logs disabled for this hour.

    2021-01-25 23:00:00.351 Total messages last hour: 28
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    Brandon Moyer

    We will look into this right away and find a solution, it looks like multiple people have the same problem. 

    Brandon

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    Brandon Moyer

    We were able to resolve the issue, and it should not take any work on your end. 

    If anyone still has issues, let me know.

    Brandon

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    Mike Ovsiannikov

    Thank you, Brandon.

    Weather update, and firmware check appear to be working now.

    -- Mike.

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    John Clark

    Yes, thank you, Brandon! Mine is working again, as well.  That's some fantastic service. Really appreciate it.  I'm probably going to have to replace my unit anyway, as the display is full of vertical lines.  It still works fine but has this display issue.  When I do, it will definitely be another RainMachine!

    John

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