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First Gen update failing

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3 comments

  • Official comment
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    Rolando Soto

    Hello Parker,

    In order to get the latest update for the HD-12 Gen 1 you need to have an updated SD card. You have two options. You can send in the device and we'll change it for you ($12 to cover shipping) Or we can mail you a new SD card and you can change it yourself. Below is a link with instructions if you want to do it yourself.

     

    https://support.rainmachine.com/hc/en-us/articles/115003009127-Replacing-the-SD-card-on-the-RainMachine-Touch-1st-Generation- 

     

    Best Regards,
    Rolando
    RainMachine Support Team
    See if your questions has been asked before: https://support.rainmachine.com/hc/en-us
    You can also call the support line at 844-498-8707 From 8am - 5pm Mon - Friday,
    and 9am - 5pm on Saturday.

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  • Avatar
    Parker Jones

    That'd be great. I'm happy to change it out myself. Who should I email my street address to?

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  • Avatar
    Rolando Soto

    Hello Parker,

     

    I will open a ticket for you on Zendesk and I will email you from there. Thank you.

     

    Best Regards,
    Rolando
    RainMachine Support Team
    See if your questions has been asked before: https://support.rainmachine.com/hc/en-us
    You can also call the support line at 844-498-8707 From 8am - 5pm Mon - Friday,
    and 9am - 5pm on Saturday.

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