Touch HD-12 2nd gen "Firmware problems detected"

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Nickolai Zeldovich

April 13, 2022 21:57

I have a Touch HD 12 (2nd gen) that seems to be corrupted in some way.  When booting up, it's stuck on the initialization screen ("Loading Rainmachine data").  When I go to settings and try to reset, it tells me "Firmware problems detected" and suggests that I unplug and plug it in again.  However, this hard power-cycle doesn't help: the device is still stuck in the initialization screen, and repeated attempts to reset it still tell me "Firmware problems detected".

Are there other ways to factory-reset the device state (e.g., can I get it into the Android bootloader / recovery mode)?  Is the flash damaged in some way?  Is it replaceable (SD card?) on the 2nd gen hardware?

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  Christian April 14, 2022 06:57

  Dear Nickolai,

  Please write a ticket to support.

  You need to send the unit back to us and we will reflash it.

  
  Regards,

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