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Richshank

June 06, 2022 20:56

Hi:

So I recently was informed via an impersonal email of your intent to move to a pay for service model that you plan to implement for $29.99/year for RainMachine Premium Services beginning June 8th 2022.  I have been a customer for over 5 years and have purchased two of your RainMachine units and now you are asking existing customers to pay $29.99/year in order to get basic functionality like remote access from anywhere yet you are offering brand new customers 1 year of Premium Services for free?  Big miss here guys.  And you are offering nothing to long-standing customers who helped put you on the map during this transition?  This is a very poor approach and I would ask that you: (1) offer 1-year free for Premium Services for existing customers, similar to what you are offering new customers and (2) add remote access from anywhere to the Free tier permanently.  Your change management on this is not customer obsessed and to be frank, this is enough for me to consider switching to your competitor since you are demonstrating that you do not value existing customers.  Please let your long-standing customers how you plan to handle this change that shows true appreciation.

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  David LaComb June 07, 2022 00:48

  I’m in agreement. Thanks for putting it out there for consideration.

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  natromeo June 11, 2022 10:34

  I agree...  I am a long term customer.  I purchased your unit more than 5 years ago and I have referred my family and friends to you company as well because I really like the device.  My suggestion is to grandfather in your legacy customers and apply your subscription model to new customers only.

  In lieu of all of the inflation in the country today, I really dont need another bill - even if it is only 2.99 month. 

  For me personally, If you do not change your model - Im out and switching to your competitor.

   

   

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  Robert Carter June 21, 2022 05:07

  Gents:  This is smelling like a class action issue.  We were sold a product and now management is scrambling to find revenue, misleading us in our initial investment.  As such past supporters and users should be grandfathered into the new business model.

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