Monthly remote subscription

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Seanfass

June 07, 2022 10:32

Currently I live on the northeast coast of the United States, where the winter weather does not allow for year round sprinkler use. I typically get to use my sprinkler system 4-5 months out of the year. Due to this is there a $2.49 a month remote subscription model available? Let me state that I am not happy to have to now pay for a service I used to get at no additional charge. This was a deciding factor and one of the reasons I purchased the RainMachine from the start 7 years ago. As an existing member this service should be offered to new customers only, grandfathering in existing customers or offering them a lifetime service option too

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  Michael Brunner June 10, 2022 03:50

  Yes, this is a poor value. First the suggestion that home use was "always" free but remote was not and is now being monitized. Second, living in northern usa, this is a product that i only use 4 months a year but I would be forced to pay for the product year round.

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  Howard Leap June 10, 2022 19:21

  This was an advertised feature when we bought the divice years ago. Now they want us to pay for it yearly or they will that it away. I would say that is unethical.

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  Pilotboy72 June 16, 2022 13:57

  Trying to figure out why remote access is now a paid premium service.  When I bought this, remote access was included.  Bad business decision to make this a paid service now.  Makes it impossible to recommend especially without any mention of what "new feature updates" might be.  Seems very "vaporware" to me.

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  Michael Brunner June 16, 2022 18:11

  I would call this a baitand switch!

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  james ferry July 08, 2022 15:02

  The biggest issue is lack of improvements. This janky old version of Android is so vulnerable to attacks. Remote access is one thing. Just like Wink, another company based on IFTTT integrations and a bad business model, Rain Machine will cease to exist as backlash from users causes them to leave the product. Another thing. Within three hours of implementing their "Workaround" for remote access, my system was get about six DOS attacks and hour due to the "Goahead.Webserver.HTTP.Request.DOS" vulnerability. This has been unpatched for years. So beware! If you don't have an IPS to trap this, your wifi is going to get hacked!

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  Ian Coulthard July 18, 2022 13:15

  @Rainmachine support - can there be monthly or discount for 6 month users? I also live in the NE and the system is off generally between Oct and April and so paying double for the service (same as everyone else with 12 month use for same price) is unacceptable. I am reluctantly looking to go monthly because I need to monitor remotely due to the issue it has in watering properly based on weather and to see if the issues are actually addressed I have reported.

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