How can we help?

Direct Access not working with VPN or non-ip URL

Alex

June 15, 2022 17:01

I'm unable to use the RainMachine App on my iphone when I'm not at my physical location.

I have my local and remote routers setup with VPN AND I have no trouble connecting to the rainmachine using a browser. I can see the device names under Direct Access but when I click on them the cursor just spins and spins. Does this feature not work within the IOS app?

Comments

9 comments

RainMachine Support June 21, 2022 07:06

Hi, Alex
Please make sure you read this post and let us know if it fix it for you:
https://support.rainmachine.com/hc/en-us/community/posts/6651325174039/comments/6918393311895

Thank you.
Justin
RainMachine Support

0

Comment actions Permalink
Alex June 21, 2022 19:48

Well this was of no help at all. I see everybody is having an issue with this.

In my case, I had not problem using the ios app while at home on my network or while away using your cloud. I never had used the Direct Access until you added the paid service. I figured I would be able still use the app IF I use my VPN or if I use my DNS. Neither work as indicated by many other users. I'm OK with using the web ui for now but it's SLOW and not as nice as the app as you probably know.

0

Comment actions Permalink
Mofares June 22, 2022 02:32

This company is a total joke. They remove the most important feature and then tell you to just read this and that as if everyone has the time to figure out what they are suppose to fix. if all consumer products worked like this, consumers would never buy such a product. I have a feeling this is a Chinese company folding. Do not give them your info. or pay the annual fee. Orbit has a wifi controller of $115 on Amazon and I seriously doubt Orbit will go away anytime soon. This was your unethical bait and switch, should have stuck with my Toro.

0

Comment actions Permalink
Piotr Chaba June 22, 2022 12:26

I have no problems with direct access via VPN (and I am using Open VPN with a server configured on the router, and a client application on the iPhone or the computer). Which VPN are you using? Can you access other devices that are on your local network?

0

Comment actions Permalink
Alex June 22, 2022 15:53

I have 2 asus routers. One router has the VPN server side enabled while the router at the other location is connected to it using the VPN client side. I have no trouble pinging devices through the vpn. I can even connect to the rainmachine using the local IP address if I use a browser. Just can't connect to it using the app anymore unless I am physically there.

0

Comment actions Permalink
Piotr Chaba June 22, 2022 16:07

I hope you are using the manually configured direct access, and not the local discovery (the latter does not usually work over VPN). I would try adding the RM again in direct access, specifing the IP address as https://XX.XX.XX.XX:8080. This worked for me. https was very important.

0

Comment actions Permalink
vova July 12, 2022 09:33

Really very strange.
Ports 8080 and 8081 had to be opened.
Through the browser, it enters the controller only through port 8081, and through the application on iOS only through port 8080......
Something the developers have fooled.... (((

0

Comment actions Permalink
Alex August 07, 2022 14:44

Thanks Vova,

Your info helped. I already had something else on 8080. Changed that and now I can get in remotely.

0

Comment actions Permalink
Mdsimguy April 26, 2024 03:26

What device had to have the ports 8080 and 8081 opened? The router?, the vpn server? can you be more specific?

My android app will not connect no matter the port I manually added to the direct access settings.

0

Comment actions Permalink

Please sign in to leave a comment.

How can we help?

Comments

Didn't find what you were looking for?