Password not accepted

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texmaster

July 01, 2022 23:01

Hi Folks,

 

Is anyone getting a password prompt on their devices?  I have 2 for 2 different homes and neither are taking the password.  Didn't know if the cloud system was having an issue.

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  Atkinsongf July 02, 2022 00:08

  Ditto.  Getting a password prompt on my Android phone.  Correct password is not accepted.

  Website is working.  Logged out and logged back in with the same password, and it works fine.

   

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  David LaComb July 02, 2022 00:32

  Same here. What’s going on? Working fine a few days ago.

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  RainMachine Support July 02, 2022 05:24 (Edited July 02, 2022 15:25)

  Hi, all
  We are currently looking into this issue with our Android app.
  _____________

  UPDATE: A quick fix is to remove your RainMachine Remote Access account from the app and add it again. It should work after that.
  Thank you!
  _____________

  Please rely, if you can, on the RainMachine Android app locally or the RainMachine Web app locally or remotely.

  Thank you for your understanding!
  RainMachine Support

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  Atkinsongf July 03, 2022 22:08

  So, I removed the account from the app, and when I try to sign in, it says that I have a network error - something about checking my internet access.  Sorry, but my internet access if fine.  I tried it 5 times to no avail.

  I uninstalled the app and then reinstalled.  Same result.

  So, now I am a step even further away from working.  Thanks, guys!

   

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  Atkinsongf July 03, 2022 22:30

  My mistake, all......

  I used the password that is used to log into my account on the web interface, not the password that I use for device access.  Am logged in and working now via the  app on my android phone.

  Support guys - please clarify which logins are used when!

  Galen

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