No Devices Found?

No Devices Detected?

Can't Connect

These can be common errors that will let you know when your unit is not connected to the WiFi and/or Cloud. This is most commonly caused by having a Low WiFi Signal  

The best way to check this is to navigate to WiFi on your device:

Wrench > System > WiFi

Here you can see the Signal Strength expressed in Decibel format. Its best to stay under -60, once you start getting into the -60's and -70's you will experience disconnects and loss of access to your unit. 

Note: With IFTTT you can setup notifications that will email you in the event RainMachine becomes disconnected from the internet. 

In the event you are still connected to WiFi but unable to access your unit remotely, you have have to re setup Cloud Access:

Wrench > System > Remote Access

Here you can edit your email and then re send the Confirmation Email.

Once confirmed you you be back in the cloud. 

Still cannot connect?

Make sure to power down not only the RainMachine but your network devices as well such as Routers and Range Extenders and then power them back up and try again. 

If you still can't connect to help narrow down the issue, most phones have the ability to setup a hot spot. You can attempt to connect to this hot spot. 

Not able to connect using Direct Access?

Make sure your ports are forwarded correctly in your router. (Need help? Visit portforward.com)

1st Gen Models (HD-12 Sold before July 2015)

Port 443 or 18443

2nd Gen Models 

Port 8080 or 18080 

Firewall - Generally most firewalls don't block ports internally, but if you get caught in this situation here are some common ports we use internally. 

8000 - Remote Access

8997 - Mobile App to send verification emails

9000 - Outbound to discover sprinklers remotely