How can we help?

Rainmachine Touch 12 - available in Norway or Spain

Eystein Krohn Dale

April 24, 2017 13:16

Is it possible to buy the Rainmachine Touch 12 in Norway or Spain. I want to buy 2 units. No problem with power supply.

Comments

19 comments

Official comment

RainMachine Nicholas April 25, 2017 10:46

Hi,

Our online shop in the European Union will be launched next month, we'll let you know when it's available.

Comment actions Permalink
RainMachine Nicholas May 03, 2017 11:39

Hi,

The website for Europe has been launched here: https://shop.rainmachine.eu/. The warehouse is located within European Union so there shouldn't be any import fees for Norway/Spain, only the applicable VAT and shipping costs.

1

Comment actions Permalink
Frank July 01, 2017 11:41

Hi,

What is it about Switzerland if I would order over https://shop.rainmachine.eu/....the same like Norway/Spain, mean price+shipping costs+VAT. Might there be any additional costs like import fees, etc.

Unfortunately the shop website is not that informative with this....

Another thing...what kind of power supply do you provide with the device? Is this a 230V/AC to 24V/AC with an european plug?

Many thanks for your reply.

0

Comment actions Permalink
Jurek July 03, 2017 12:15

Hello Frank,
I couldn't say too much about overall costs using EU webshop, I bought device in US one before shop was open.
EU power supply is announced with model&price at http://www.rainmachine.eu/products/accessories.html as available from 30 August.
Specs shows 220V AC-AC power adapter for Europe (not 230V ?), next in details is INPUT: 120V AC 60Hz 0.3A (36w), probably all by mistake.
So hard to say now if it will be part of ready EU product, or just add-on.

0

Comment actions Permalink
RainMachine Nicholas July 03, 2017 13:58

The devices from https://shop.rainmachine.eu/ come with an additional european adapter.

0

Comment actions Permalink
Jurek July 03, 2017 14:37 (Edited July 03, 2017 14:39)

Hi Nicholas
Could you be so kind and explain it in details ? :-)
MKA-2400750GS power adapter is just new one EU model, with different transformer & plug ?
Or it is just MKA-482400750 with travel EU->US adapter (voltage reductor) added ? I'm lost :-)

0

Comment actions Permalink
RainMachine Nicholas July 03, 2017 14:58

Currently the EU shop delivers units with a different EU compatible adapter (220V input) than the one shown on US shop (which is not yet available).

There is also a mistake on US shop listing the EU adapter at 120V input although it's 220V input.

0

Comment actions Permalink
Jurek July 03, 2017 15:48

Clear, except one. Why 220V AC ?
In most EU countries power AC is 230V ... RMs are enough tolerant with it ?

0

Comment actions Permalink
RainMachine Nicholas July 03, 2017 16:12

I'm not sure either, but most manufacturers that I saw still label their products 220V, although it works fine from 220V - 240V.

0

Comment actions Permalink
Jurek July 03, 2017 16:58

Where ? CENELEC norms are rather clear, EU transition period finished in 2008 :-)

0

Comment actions Permalink
Ben Manfield July 17, 2017 01:26

Australia also requires 240V although it does have a different pin configuration. Does the 220V EU power supply come with an AU (Australian) pin adaptor?

0

Comment actions Permalink
Frank July 17, 2017 15:21

Hi Nicholas, many thanks for your quick and supportive replies. Who owns the https://shop.rainmachine.eu/ website (missing impressum) and who will be the contact person/distributor in case of problems?

0

Comment actions Permalink
RainMachine Nicholas July 17, 2017 15:34

Ben, the EU shop doesn't carry adapters for Australia

0

Comment actions Permalink
Ben Manfield July 18, 2017 06:26

Thanks Nicholas.

I had to buy an AU pin transformer for my unit. It cost me about $30AUD. I threw the US transformer in the bin. Perhaps the RainMachine could be sold without a power supply to reduce waste and cost? The transformer could be sold as an optional added extra.

1

Comment actions Permalink
RainMachine Nicholas July 18, 2017 11:39

Frank,

The EU shop is operated by one of our subsidiaries, the support is done through same channels

0

Comment actions Permalink
Frank August 26, 2017 10:22

Nicholas,

Ordered @ you EU shop. Worked perfectly. An EU transformer was also included and I was able to set up the device. Re to the US transformer...I would also do things like Ben suggested. Would underline your green strategy.

0

Comment actions Permalink
M Steyn August 28, 2017 21:21

Ben, can you share the details of the AU pin transformer unit you used?

0

Comment actions Permalink
Ben August 28, 2017 23:42

I bought it from Jaycar.

0

Comment actions Permalink
M Steyn August 30, 2017 01:27

Thanks

0

Comment actions Permalink

Please sign in to leave a comment.

How can we help?

Comments

Didn't find what you were looking for?