Firmware update Needed to prevent false advertising

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Bob Frank

March 08, 2023 02:57

Just spent over $400 on new Netamo equipment, hooked it up, and connected to rainmachine. It sees my sensors but won't pull information. See that Green/rainmachine made a post today that they no longer support the functionality and may consider it in the premium service only. Not what was advertised when I bought it. Not what was promised when remote access was stripped away. Rainmachine promise that the APIs would continue to work! At minimum if you're going to take it away, take it away. Don't let the app advertise that you can use Netamo if you can't. That'll save folks like me from wasting $400 on the front end. And while you're updating the firmware for this, please allow the wifi to connect to a hidden ssid. I've not run across a device that doesn't do this in more than 15 years!

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  RainMachine Support March 08, 2023 06:48

  Hi, Bob
  The changes are on the NetAtmo side. Please see their announcement here:
  https://dev.netatmo.com/apidocumentation/oauth#client-credential
  
  The new version of the NetAtmo RainMachine Weather Service will be available for non-premium subscribers too.
  
  The only drawback is that it will require to follow some steps from the NetAtmo member account in order to get the API Authentification credentials and secret using NetAtmo Apps.
  A tutorial will be available as soon as we release the update for the NetAtmo RainMachine Weather Service.

  Thank you for your understanding, Bob
  
  Julian
  RainMachine Support

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  Bob Frank March 08, 2023 14:40

  Julian,

  Thank you for the update and good news! I have been wanting to get the NetAtmo system for a couple of years now and thought it was just my luck that when I finally pulled the trigger it would stop working. Same day! You've restored my faith!

   

  Bob

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  RainMachine Support March 08, 2023 14:56

  Hi, Bob
  Yes. We thought that it will work only using RainMachine Remote Access account, but the team found a way to address this using NetAtmo Apps to work without the need of a server authentification link for non-premium users.

  We will publish a step by step tutorial as soon as we have the update working.

  Thank you,
  Julian
  RainMachine Support
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  RainMachine Support March 21, 2023 16:42

  Hi, Bob
  We updated the NetAtmo Weather Service and you can follow this support article steps to enable it for your RainMachine device.
  
  Let us know if that work for you.
  Thank you!
  
  Julian
  RainMachine Support

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