NetAtmo Auth failures beginning 2/17/2021

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Laird

February 17, 2021 17:50

Having made ZERO changes to my configuration on either my NetAtmo or my rainmachine configurations, the NetAtmo weather module began getting authentication failures last night and they continue.

As a diagnostic, I changed both my netatmo and rainmachine passwords and updated the netatmo configuration in my rainmachine accordingly - no improvement.

I also disabled and re-enabled the netatmo service for the rainmachine - no joy.

I also reset the netatmo service to defaults and copy-pasted the authentication information from a SUCCESSFUL interactive login using those credentials to netatmo - no joy.

So clearly something in the handshake between you guys and netatmo is fudged - and I am getting spammed with emails from netatmo about failed login attempts from rainmachine.

Firmware version 4.0.1135 (No updates)

Web UI Version 1.15

Device model 3

API 4.6.1

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  Laird February 17, 2021 17:53

  Sorry - beginning 2/17 - fat fingered the date on the title.

   

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  RainMachine Nicholas February 17, 2021 19:03

  I would put an random email/password in the Authentification field hit save and refresh. It will of course fail.

  Then hit DEFAULTS, SAVE, and fill back the proper credential information, SAVE and REFRESH ALL.

  I would also wait maybe 10 minutes before trying to run with proper credentials.

   

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  Laird February 17, 2021 21:24

  Well one irritating thing about the "refresh" button is that it gives ZERO indication of whether it worked or not.
  Check mark comes on. Check mark goes off. Not success message. No error message. Same with correct and incorrect credentials.
  Jack for feedback. What a design.

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  Laird February 17, 2021 21:37 (Edited February 17, 2021 21:38)

  Procedure failed - even with the "wait" inserted.

  I need you to think about the following:

  1) Last successfully run: 2021-02-16 18:59:25

  2) Errors (and associated lockout emails from NetAtmo) started after that

  3) I had made NO configuration changes - no account changes, no password changes...NADA

  So the configuration was correct and working until about 18:59:25 last night and now it is broken. All of the changes I have made have been to try to work AROUND this issue. I had made no changes until today.

  Up to that point, I had done nothing that would have broken it (indeed - I had done nothing at all).

  So I would not be looking at MY configuration as the source of the problem. The firmware is buggy, or maybe NetAtmo changed their auth protocol, or something else - but it would be an alarmingly crappy design to have a config that was working perfectly just randomly stop doing so with no diagnostic indicators and no notice that it is failing. You need to look deeper.

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  RainMachine Nicholas February 18, 2021 07:17

  We have running NetAtmo parsers on our test lab, and yesterday we also tested if a fresh install will login/auth correctly with NetAtmo. So far no issues on multiple RainMachine. Can you please check if in your NetAtmo My Account > Settings > Partner Apps you have RainMachine listed ?

  Other than that, maybe NetAtmo RainMachine app is being blocked on your account due to auth fails ? Just disable the NetAtmo service, after you press DEFAULTS for at least 10 minutes before trying again.

  If still not successful, please leave the correct NetAtmo credentials saved on your account and we'll try will investigate deeper.

   

   

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  Laird February 18, 2021 14:09

  I let it sit overnight with the bad credentials and then followed your recommended procedure this morning.

  Repeated attempts to refresh on the web ui continued to show failure.

  But then when I logged into the app on my phone, it showed success.

  So the web UI has problems with timely updates when status changes.

  Thanks - it is working now.

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  RainMachine Nicholas February 19, 2021 09:02

  Thanks for the feedback, we are improving Web UI for the next update and we also have improvements in the areas reported by you.

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  Sebastian May 30, 2021 16:51

  I have the same issue. 

  Could it be that Netatmo reduced the amount of allowed queries within a certain timeframe?

  When I get the authentication error in the web interface and then try to login with the same account data on the Netatmo website, I get a "Too many connection attempts. Please try again later."

  Deactivating the parser and re-activating after some time seems to solve the issue then.

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  Sebastian June 14, 2021 20:35

  While debugging the issue in order to create a fix myself, I found this discussion:

  https://support.rainmachine.com/hc/en-us/community/posts/360051954213-Need-help-with-Netatmo-Service

   

  Out of curiosity I tried the parser that Nicholas attached there and it is actually working. So for everyone affected by the problem: Head over to the thread and install the custom "Australia" version of the Netatmo parser that is attached there.

   

   

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