Touch HD-16 Stuck on Loading Screen

I have a Touch HD-16 that is currently experiencing problems. I am unable to access the device from the mobile (Android) app, though I am still receiving notifications that the device is starting and completing various watering schedules. When I went to the unit and woke it up the screen showed the Advanced Settings page with the popup "Power cycling the device needed. (Error: 2 exceptions occurred.)" displayed momentarily. I can scroll through all of the advanced menus and can even go to the watering screen and manually start and stop zones, but once I select the home button, I'm met with "Loading Rainmachine Data" for several seconds and then am taken to the Advanced Settings page with the popup again. I have power cycled the device by using the reset button as well as unplugging it. I have also reset the device multiple times and attempted a restoration to the latest backup 3/13/21 (I never made a backup, that was the only one available to me). From the touchscreen, I submitted a diagnostics report that showed successfully being sent.

I am hesitant to try a factory reset as the device is currently still watering as it should and if the factory reset does not fully fix the problem I will then be dead in the water.

Thanks,

Chris

RainMachine Support March 15, 2021 08:24 (Edited March 15, 2021 08:29)

Hi, Chris
No need to Factory Reset the device, that would be the last step.
You can help by uploading the device log diagnostics. Go to Advanced Settings - System - Updates & Restore - Send diagnostics. We will have a look and see where the issue is.

Thank you, Chris
Julian
RainMachine Support

C Swinson March 16, 2021 19:06 (Edited March 16, 2021 19:06)

I sent a diagnostics report during my initial troubleshooting. Yesterday morning the device was acting normally with no problems with me taking no actions. If it acts up again I will update this thread.

Thanks,
Chris

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Touch HD-16 Stuck on Loading Screen

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