iPhone App Connection Problem

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Andy

April 06, 2021 00:43

I'm using my Mini-8 at a new location after being offline since last summer.  I've managed to get everything set up fine and have updated to the latest firmware.  I can connect to the local IP from the web page.  I can also connect to it from my iPhone (I've updated to the latest app version) from my home network.

However, if I add a Direct Access entry to allow me to connect externally, all I get is the spinner which never stops.  If I delete the Direct Access entry, the spinner appears for a second, then goes away and I can connect to the RainMachine locally.

I've verified that the router is set up correctly (even if it weren't, it shouldn't hang on the Devices screen).  In fact, I can connect externally using the web page and the exact same address as my Direct Access entry.

Why is it hanging on the Devices page from the iPhone app when there's a Direct Access address.  Note that due to the hang (spinner), I can't even access it locally!  Also, this use to work fine for years before I moved to this new location.

-- Andy

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  RainMachine Support April 06, 2021 07:25

  Hi, Andy
  Would you please try adding the port 8080 at the end of your Direct Access IP address for an HTTPS connection, or 8081 for HTTP connection?
  Please try them both and let us know.
  Also, if you open the Safari mobile browser when your iPhone is on the 4G network, or outside of your local Wi-Fi network, can you access the Mini-8 IP address and the RainMachine web app interface shows up?
  
  Thank you!
  Julian
  RainMachine Support

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  Andy April 06, 2021 09:33

  My router’s port forwarding is currently set to 8081. It used to be set to 8080, but that didn’t work either.

  I can connect via Safari on my iPhone using my cellular connection and the same URL as in my Direct Access.

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  RainMachine Support April 06, 2021 10:05

  Hi, Andy
  Ok. Would you please send us a screenshot of the Direct Access screen after you enter your IP address?
  It should be left without https or http in front of it and use the 8080 port.

  Thank you!
  Julian
  RainMachine Support

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  Andy April 06, 2021 10:52

  Where should I send the screenshot?

  Also, note that the Direct Access address is not using the 8080 port but rather the external port number as set up in my router’s port forwarding.

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  RainMachine Support April 06, 2021 10:56 (Edited April 06, 2021 10:57)

  You can attach the screenshot here, on the forum.

  Yes, but the IP:PORT you forward for the Mini-8 is its local IP address and port 8080

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  Andy April 06, 2021 11:27

  I’d rather not post my info to a public forum. Can I email it to you?

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  RainMachine Support April 06, 2021 11:29

  Oh, right.
  help (at) rainmachine.com

  Thank you!

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