Rainmachine Pro-16: No Voltage Present on "M"

Follow

Shau Driscoll

April 24, 2021 16:26

I just purchased and installed a Rainmachine Pro-16. When testing the zones after install, zones were either not putting out any water, or just barely dripping.

I tested for voltage from the zones using a multimeter, between the zone number and "C", and had at least 24V present when the zone was activated. However, I never get any voltage between "M" and "C" while any zone is activated.  

0

• Official comment

  

  Rolando Soto April 25, 2021 07:56

  Hello Shau,

  Please make sure you have Master Valve enabled and then test the voltage again. 

  To enable Master Valve on your RainMachine Pro please follow the instructions below.

  
  On your RainMachine Pro, tap on the screen and then go to:

  Settings > Peripherals > Master Valve

  Click the Master Valve check box

  If you have further questions about this issue or anything please let us know, we'll be happy to help.
  
  
  Best Regards,
  Rolando
  RainMachine Support Team
  See if your question has been asked before: https://support.rainmachine.com/hc/en-us
  You can also call the support line at 844-498-8707 from 8am-5pm Monday to Friday and 9am-5pm on Saturdays.

  Comment actions Permalink
• 

  Shau Driscoll April 25, 2021 19:06

  Rolando,

  Thanks, that was definitely the fix! The only feedback I would like to give is that setting up the Master Valve as a Peripheral not directly addressed in the Quick-Start Guide. Page 17 has an entry for "Zone Properties and Master Valve," but only talks about the connection to the "M" terminal. Additionally, the FAQ section states "If you are using a Master Valve, make sure it's enabled." but does not direct you to the settings menu. I thought it was telling me to make sure the Master Valve was connected.

   

  0

  Comment actions Permalink

Please sign in to leave a comment.