Any sign of life?
Just checking with fellow RM users.
Has anyone had contact with support recently? I cancelled my premium subscription since I assume they are finally out of business:
- all products "discontinued"
- unmoderated Spam in the forum
- no updates at all
- phone seems to be dead?
Right now by RM works. I like the concept of the device. I am even willing to pay the yearly fee, if I'd see that the company would still be active. But I'm not going to feed a dead horse.
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Official comment
Hello,
If you have any issues with your RainMachine controller, pleases contact us through ZenDesk using the link below or emailing us at help@rainmachine.com and we'll be happy to help.https://www.rainmachine.com/help.html
Best Regards,
Rolando
RainMachine Support Team
See if your question has been asked before: https://support.rainmachine.com/hc/en-us
Contact us https://www.rainmachine.com/help.html
Comment actions -
I’ve abandoned my Pro16 for now and have switched to another brand. I’m letting my subscription run out and will not renew it. I didn’t want to change as I feel the RM is the best out there for doing what I need an irrigation controller to do, but concerned that no other improvements will be made. For me, the premium features at that price point weren’t worth it as my irrigation season is maybe six months at best.
I did figure out how to direct access my RM through port forwarding the other day (just powered it up without any zone wires hooked up), so I’ll play with it a while to see how it works. If it continues to works and some new firmware comes out, I’ll switch the RM back in.
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Hi @Rolando Soto,
I raised a ticket about a specific issue.
But this here is more about exchange with respect to the status of the company.
I think we would all apreciate a formal, more comprehensive statement about what is going on. The points above are clearly indicators that the company is not operative anymore properly.
My assumption is, that there is still minimum support to continue justifying yearly subscriptions. That's all.
If I'm wrong, feel free to give us all the long anticipated update. An please: A bit more that just "We are still operating".
From my POV the RM is still the best controller with its offline capabilities. There is no other one that does this at the moment. Everyone else does smart home integration via cloud services.
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Hello,
To the best of my knowledge, all our RainMachine services will continue to operate and we will continue provide support and software update fixes. I commented on this post to let you know that if you need support it is best to contact us directly. Our business hours are from 9:00AM to 5:00PM EST. This forum is not monitored for support as regularly. The best way to get direct support is through ZenDesk using the link below or emailing us at help@rainmachine.com and we'll be happy to help.
https://www.rainmachine.com/help.html
Best Regards,
Rolando
RainMachine Support Team
See if your question has been asked before: https://support.rainmachine.com/hc/en-us
Contact us https://www.rainmachine.com/help.html -
I took my RainMachine off line in February when my system was inactive for the winter. I installed a Rachio that I had new in the box from late 2023. I also had a b-Hyve also that I picked up in sale, but discovered it had some limitations. Still hoping that RM will come back to life at some point.
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