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iOS app 4.5.102 crashes

Fixed

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8 comments

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    Rdevillers

    I am getting the same thing on both my iPhone X and iPad Pro. This is with an old Gen 1 controller that has worked well for years. The last time I used the app on my iPhone was about a week ago.

    Fortunately, the Web UI continues to work (my.rainmachine.com). 

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    JD BELL

    Rainmachine 8 - iOS app worked fine yesterday (4/16) crashes on iPhone and iPad today. Still crashes after rebooting the iPhone. (iOS 11.3)

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    RainMachine Support (Edited )

    Hi, all
    We're sorry for this inconvenience.
    We could not replicate the issue on our side, but we will receive the Apple crash report soon and we will look into it.
    Thank you for your understanding.

    RainMachine Support

     

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    Rdevillers

    Ok - it is not crashing on my iPhone X now. I am connecting over LTE.

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    JD BELL

    The app is not crashing now on either iPhone or iPad connected over Wi-Fi - go figure?...

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    Brandon Moyer

    The issue should be resolved!

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    Eric Vanstory

    I am now seeing this same problem! I cannot get past the setup screen. I have deleted and reinstalled the app on my iPhone XR iOS 13.6.1. I tried to find a way to delete the iCloud data as well, but the instructions, did not match up.

    It has been several weeks, I have been unable to use the RainMachine Pro 16 at all.

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    RainMachine Support (Edited )

    Hi, Eric

    I would like to assure you that there is nothing wrong with your RainMachine Pro device.

    Would you please tell us more about your issue?
    - did you update the RainMachine iOS app from AppStore to the latest version? 4.6.110
    - are you using a mesh WiFi network or extender?
    - what do you mean about “a way to delete iCould data”? do you mean the RainMachine remote access account? RainMachine doesn’t use iCloud account.
    - did you contact our support team by email or phone? https://www.rainmachine.com/help.php#contactus

    I would like you to go to RainMachine Pro device - Settings - System - IoT - Apple HomeKit - Disable WAC Mode
    Then, on you iPhone go to Wi-Fi and look for RainMachine Pro AP (setup hotspot) and tap on it to connect. Once connected, open RainMachine iOS app and wait for the RainMachine Pro to be listed on DEVICES screen with the “setup” label next to it. Once it shows up, tap on it and start the setup once again.

    Let me know if that helps, Eric
    Thank you for your patience.
    We will sort this out.

    Julian
    RainMachine Support

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