iOS app 4.5.102 crashes

Fixed

Follow

Nabeel Geoffrey

April 17, 2018 14:42

 RM 16 zone installed over a week ago and worked perfectly with app. This morning the app on my Iphone X started to crash. Have downloaded it again but same result.

0

• 

  Rdevillers April 17, 2018 15:40

  I am getting the same thing on both my iPhone X and iPad Pro. This is with an old Gen 1 controller that has worked well for years. The last time I used the app on my iPhone was about a week ago.

  Fortunately, the Web UI continues to work (my.rainmachine.com). 

  0

  Comment actions Permalink
• 

  JD BELL April 17, 2018 15:42

  Rainmachine 8 - iOS app worked fine yesterday (4/16) crashes on iPhone and iPad today. Still crashes after rebooting the iPhone. (iOS 11.3)

  0

  Comment actions Permalink
• 

  RainMachine Support April 17, 2018 16:07 (Edited April 17, 2018 16:08)

  Hi, all
  We're sorry for this inconvenience.
  We could not replicate the issue on our side, but we will receive the Apple crash report soon and we will look into it.
  Thank you for your understanding.
  
  RainMachine Support

   

  0

  Comment actions Permalink
• 

  Rdevillers April 17, 2018 18:55

  Ok - it is not crashing on my iPhone X now. I am connecting over LTE.

  0

  Comment actions Permalink
• 

  JD BELL April 17, 2018 18:59

  The app is not crashing now on either iPhone or iPad connected over Wi-Fi - go figure?...

  0

  Comment actions Permalink
• 

  RainMachine Support Agent April 17, 2018 19:11

  The issue should be resolved!

  0

  Comment actions Permalink
• 

  Eric Vanstory August 23, 2020 20:11

  I am now seeing this same problem! I cannot get past the setup screen. I have deleted and reinstalled the app on my iPhone XR iOS 13.6.1. I tried to find a way to delete the iCloud data as well, but the instructions, did not match up.

  It has been several weeks, I have been unable to use the RainMachine Pro 16 at all.

  0

  Comment actions Permalink
• 

  RainMachine Support August 24, 2020 07:23 (Edited August 24, 2020 07:25)

  Hi, Eric

  I would like to assure you that there is nothing wrong with your RainMachine Pro device.

  Would you please tell us more about your issue?
  - did you update the RainMachine iOS app from AppStore to the latest version? 4.6.110
  - are you using a mesh WiFi network or extender?
  - what do you mean about “a way to delete iCould data”? do you mean the RainMachine remote access account? RainMachine doesn’t use iCloud account.
  - did you contact our support team by email or phone? https://www.rainmachine.com/help.php#contactus

  I would like you to go to RainMachine Pro device - Settings - System - IoT - Apple HomeKit - Disable WAC Mode
  Then, on you iPhone go to Wi-Fi and look for RainMachine Pro AP (setup hotspot) and tap on it to connect. Once connected, open RainMachine iOS app and wait for the RainMachine Pro to be listed on DEVICES screen with the “setup” label next to it. Once it shows up, tap on it and start the setup once again.

  Let me know if that helps, Eric
  Thank you for your patience.
  We will sort this out.

  Julian
  RainMachine Support

  0

  Comment actions Permalink

Please sign in to leave a comment.