Can't turn on notifications in latest Android build 4.2.11

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Anthony G

May 10, 2018 19:01

Notifications are no longer on in latest Android build (4.2.11) and I can't turn them on.

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  RainMachine Support Agent May 15, 2018 14:54

  Navigate to Settings > System > Remote Access and attempt to edit the email and save it, this way you can resend the confirmation email. 

  Once your receive it and confirm it, you can attempt to turn on notifications again. 

  If you have a Mini 8 and still run into trouble, you can also try a 5 second reset button push, and then try and enable notifications again. 
  
  

  Reset Instructions here. 

   

   

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  Anthony G May 15, 2018 15:04

  The first option did not work. How would a reset effect it? It used to work fine in the last Android version?

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  Anthony G May 16, 2018 16:25

  Issue fixed. I had tried to uninstall and reinstall but that didn't work so I installed on another phone and it let me turn them on. After that I cleared the data for the app and logged back in then it worked.

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  RainMachine Support Agent May 16, 2018 16:43

  We are looking into this currently, some people with the app are not getting the token needed to enable notifications. 

  Some times uninstalling and reinstalling the app works, and some times just clearing the data for the app works. 

  The reset is also effective at times cause it causes you to reconnect to the cloud, regaining the token. 

  Also make sure your RainMachine app is up to date, same with the play store app.

   

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