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Touch Screen is not working on RainMachine HD-12

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8 comments

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    Brandon Moyer

    It looks like the touch screen has failed, we will need to start an RMA to get your unit fixed/replaced. 

    You can send me a copy of your invoice, or open up a ticket with tech support.

    Send the copy to my email brandon@rainmachine.com and I would be glad to help you  out. 

    Thanks for your time and patience.

    Brandon 

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    Irnak Ossko

    I have the same problem on my device, detected recently, when I started watering again in my garden.

    Hardware V3 purchase Nov, 2016 , Firmware V04.0.974

    The touch screen seems to react in the center of the screen but not on the side, so I can not navigate to Home or Settings.

    Is this a known bug - software or hardware ?

    Please help

    Thanks in advance

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    Pierre Darmon

    I am experiencing the same failure (sides of touch screen not working). Generic failure? Hardware? Software? Is this covered as a known manufacturing defect. I purchased mine in June 2016.

    In addition, the RainMachine becomes non-responsive (apparently software) and I get prompted to wait or close. If I select Wait, the prompt will eventually come back. If I select Close, the RainMachine data is reloaded, and everything is seemingly back to normal, but sometimes later (I don't know how long because I don't stay watching it) it will be non-responsive again.

    On top of it all, the screen never blanks (related problem I am not sure).

    Thankfully it is still usable from the app.

    Hardware v3, firmware 4.0.1129, iOS app 4.6.107 (4), API 4.6.1

    Any relief?

    Pierre

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    Frank Liu

    The touch screen has issue. May meed replacement. Mine had screen replaced while in warranty period. You should contact the customer service for repair.

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    Pierre Darmon

    Thanks Frank.

    I emailed support. We'll see. Not holding my breath though as the unit is almost 4 years old, although the problem started last summer when it was only 3.

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    Funda Erdin

    I have a rainmachine 4.0.1129 with the same problem. I noticed that the screen is not working today. I alway use the app. Also there is a recent problem we started having, and I think they might be related. The rain machine stopped watering some zones. In the app it shows it is watering, but no water on the sprinklers. Those zones work when I manually open the valves. I checked the current, looks like there is no voltage reaching the valves. My husband purchased the system 2 years  ago( not quite sure). Should I ask for a replacement? What are the next steps I should take?

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    Pierre Darmon

    I did the following 2 months ago (see my posts above yours). I emailed support (support@rainmachine.com). They got back to me and told me to send the unit in. They charged me $30 to replace the touch screen (parts) and did not charge me for labor. I was upset at first because I thought they were going to warranty it since it was a manufacturing defect. But I caved in. Unit is working fine now, and software problem (the unit freezing up) has been solved by the same token (probably caused by the touch screen malfunctioning).

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    Funda Erdin

    Thank you Pierre . I will write to support and see how it goes. I will keep you all updated with the results :-) 

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