Not watering past zone 3 or 4 (waiting for IP address?)

Fixed

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Todd Blackwell

June 19, 2018 16:50

Type: Rain Machine Touch HD-16

Firmware: 4.0.944 (No updates)

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ISSUE: Love my rain machine and everything was working fine on my 'original program' on June 1, running zones 2-14 (zone 1 master valve).  Then on June 3, 'original program' runs zone 2, 3 and 4 and then stops and runs no other zones.  Then on June 5, 'original program' runs zones 2 and 3 and then stops and runs no other zones.  This has repeated itself until today.

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TROUBLESHOOTING: 

Updated firmware

Rebooted system

Rebooted router

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OTHER NOTES:

- Noticed that CPU usage on RM was at 100% before reboot.

-Diagnostic logs describe something about "waiting for IP address" after finishing zone 3 and before going to zone 4.  Could that be the issue and how do I resolve?  Diagnostics have been submitted.

-Problem appears to be isolated to zone 4 as when i skip or turn off this zone the program runs fine.

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HOW DO I FIX THIS ISSUE?

 

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  RainMachine Nicholas June 19, 2018 18:36

  So your issue was happening before updating to current beta version (.944) ? 

  What happens if you actually remove the wiring from zone 4 without disabling zone in software ?

  The 100% CPU shouldn't affect anything and actually the report of this is not always correct.

  The Waiting for IP address should only happen after a reboot and it's because RainMachine waits for WIFI to come up. If it doesn't come after 40 retries it will start the software and will check after 2 minutes again in a loop.

   

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  RainMachine Nicholas June 19, 2018 20:14 (Edited June 19, 2018 20:18)

  I think it's something electrically wrong with either wiring or the valve itself. The unit actually reboots as there would be a short on this valve. 

  Also, the valve could be stuck and generating a lot of loads which might also trigger the RainMachine protection. 

  P.S. If you don't mind I will delete the other duplicate thread.

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  Todd Blackwell June 19, 2018 20:32

  SOLVED!

  Nicholas, you were correct it was a bad solenoid on Zone 4 that caused the system to reboot.  We replaced the solenoid and now it is working perfectly!  Glad to know it was that and not the Rain Machine.  Still love the Rain Machine!

  Yes you can remove the duplicate thread.

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