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Order defaulted back

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Ian Coulthard

For the second time my order (as shown below) went back to numerically ascending. Last time I figured maybe a glitch but just noticed today when I got the notification of the start of my every 2 day program.  

From the history, it was fine last Thursday, Saturday lined up to water but due to rain it didn't - as it shouldn't have. But if you look at times, it was ready to fire off lower lawn at 16:00 which is zone 4 versus zone 4 (upper) as is the desired order.

 

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    RainMachine Support

    Hi, Ian
    There was a reason next to the Sat Jun 23 report?

    Thanks,
    RainMachine Support

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    Ian Coulthard

    I don't understand your reply, my question is around the ordering, not why it didn't water. Note Thursday watered in the right order - 4, 3, 2, 6, 5, 7,8 yet Saturday it appeared to want to water 2, 3, 4, 5, 6 7, 8 and then that's how it was since in the program. I had to manually edit the program back to the right order.

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    RainMachine Support

    Oh, ok Ian
    It was a misunderstanding.
    We will have a look. It looks like a UI and report issue.

    Thank you,
    RainMachine SUpport

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    Ian Coulthard

    Again guys the program order has defaulted back to 2-8. What’s being done to fix this?

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    Ian Coulthard

    Disappointed with lack of responses.

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    RainMachine Support Agent

    Ian,

    Our development team is looking into this bug you pointed out and are working on it currently. 
    Thanks for your time and patience.

    Brandon
    RainMachine Support

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    RainMachine Support

    Hi, Ian
    Sorry for the delay.

    As our colleague Brandon told you, we looked to replicate the issue on our side, we couldn't because there are no real-life watering order issue. Your program zones are started in the order you choose, (4, 3, 2, 6, 5, 7, 8), but the Watering History doesn't show the correct order in the listing. That's the bug we have right now.
    The Watering History indeed list the zones on their numeric order, but if you look at the Start Time for each of them it shows the order you set for the program zones.
    This is something we will have to fix by adding "Sort Filters" to the Watering History table.

    Thank you for your understanding, Ian
    RainMachine Support

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    Ian Coulthard

    Yet again the order went back to 2-8 last night. Went to manually operate due to hot weather and noticed the order reversal. Not just a GUI issue - it was doing things in the wrong order.

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    RainMachine Support

    Hi, Ian
    Did you manually start from the web RainMachine interface, mobile app or the RainMachine device itself?

    Thank you,
    RainMachine Support

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    Ian Coulthard (Edited )

    From iPhone app v4.5.110 (1). I selected the program and manually started and it opened master valve then went to zone 2 instead of 4.

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    RainMachine Support (Edited )

    Thank you, Ian
    Did the RainMachine iOS app show the correct changed order in your program or the unchanged one (2-8)?

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    Ian Coulthard

    I had to reorder - it was wrong thus the indication there was a problem again.

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    Ian Coulthard

    Here we go again - as shown on the web interface:

     

    Looking atthe app and going into edit program it shows the same 2-8 order. When will this we fixed, not happy with this continual issue.

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    RainMachine Support

    Hi, Ian
    We cannot replicate your issue on our side, going and edit the program order through web app and then access the RainMachine with the mobile app everything stay the same. The order is changed, the program run following the changed order.
    Did you have power outages or Mini-8 reboots during this time? You can check that by reading the Mini-8 uptime on the dashboard Home page.

    We recommend to use only one RainMachine app to access the Mini-8, just for 1 week.
    Change the program zone order, save it and then access the Mini-8 either by web, either by mobile app and check the status of the program zone order.

    Keep us posted, Ian.
    Thank you,
    RainMachine Support

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    Ian Coulthard

    I typically only use the app and the only reason I used the web access was to check some thingsout, have not used anything but the app on my phone for weeks. So your request is nothing different to how I use it.

     

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    RainMachine Support

    Hi, Ian
    We replicate the issue on our side and we found the bug and it was related to the watering queue saving. We fixed it and the fix will be available soon as beta firmware update and then in stable.
    Thank you for your patience, Ian.
    RainMachine Support

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    Ian Coulthard

    Thanks for the feedback, nice to know you found the cause.

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