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RainMachine Android app crashes when multiple zones are put to inactive

Fixed

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6 comments

  • Official comment
    Avatar
    Android App Developer

    For anyone else reading this, the issue happens only on Galaxy Note 8 devices and has been fixed in Android app version 4.2.24.

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  • Avatar
    Android App Developer

    Hi.

    We weren't able to reproduce the crash.
    What RainMachine firmware version are you using? (Check the About screen on the 4th tab)
    Also, what specific Android device are you using?
    Does the app crash right after you press the Save button to save the second inactive zone?

    Thank you.

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  • Avatar
    lanbrown

    RainMachine Pro 16 running 4.0.1067

    Note 8 running 8.0.0 August 1st patch

    The zones are already set to inactive (I used the local GUI), the app crashed after it completed communicating with the device, loaded the info and then you can see the GUI but crashes about a second later.

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  • Avatar
    lanbrown
    Firmware version
    4.0.1067 (No updates)
    Web UI Version
    1.8
    Hardware revision
    5
    API
    4.6.0
    0
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  • Avatar
    Android App Developer (Edited )

    Thank you for the extra details. Unfortunately, we still can't reproduce the crash.

    If it's OK with you, we would like to connect to your RainMachine to check what's going on. In order to do that, we need a temporary support PIN generated by you using the mobile app. (System Settings -> Generate Guest / Support PIN) . You can email the PIN to catalin@rainmachine.com .

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  • Avatar
    lanbrown

    PIN emailed to the email address you supplied.

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