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Incorrect Password errors when logging in to website

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2 comments

  • Avatar
    RainMachine Support (Edited )

    Hi, Rob
    Can you control your RainMachine through the mobile app when you’re not on the same Wi-Fi network? Ofcourse, using the same email address and password.
    Remember that the authentification is made on your RainMachine not on our servers, if the RainMachine cannot reach our remote access servers, the login will not work.
    Other than the cookie error did you get another errors?
    If you can connect with your desktop (Windows or MAC/Linux) on the same Wi-Fi network that RainMachine is connected, user Command Prompt or Terminal app and test this command:
    ping api.rainmachine.com
    If the ping is successful, then your network can reach our remote access servers. Please try to type the password and try again.

    Thank you for your patience, Rob
    RainMachine Support

  • Avatar
    Rob Hepler

    It appears that during the reset, the RM lost my email address... so once I added that to the local machine, all is working.  ... well, except Safari logins.

     

    THanks!

    -Rob

     

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