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RainMachine HD - hanging periodically

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    Hobby Klus (Edited )

    This morning the unit was still working fine, I did not make any changes yet to the display backlight settings. I thought that may be my nightly router reboots could have something to do with the issue. So to check, I manually rebooted my router this morning. When the router was offline, the wrench is blinking. After the router came back online, the rainmachine was back too. Fing showed all ports active.

    So I used the web interface via Google chrome on my phone (http: // Local IP :8080/ui) to check the system settings. When I went to the system settings page, the rainmachine lost connection again. The fing network scanner showed no open ports anymore and the wrench was NOT blinking on the unit.

    I have the feeling that the automatic router reboots contribute to this issue, that could explain why I have the issue now much more often (I enabled these last winter).

    Please check in your lab the automatic reconnecting after losing WiFi! I will try more later myself too when I have more time. If this is the root cause then an Ethernet adapter might be a solution too.

     

    P.S. although I have a mesh WiFi too, the rainmachine is connected to the guest network. To my opinion this is no mesh WiFi.

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    Pitmancd

    I no longer have my RainMachine and had to replace it because these issues not being addressed was driving me crazy.

    But if it helps, I had my WiFi router and access points rebooting every night, too.  So I'm guessing between that and the unit going to sleep, screen dim, etc., that the RainMachine's WiFi can't/isn't reconnecting on its own... without a reboot of its own.

    I think at one time I asked support if the RainMachine could be scheduled (determined by the user) to have it reboot on its own because a reboot seems to clear up this issue and reconnects the WiFi.  Right??  But support never seemed to be interested in this workaround.

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    RainMachine Nicholas

    Anyone with WIFI reconnect issues on mesh/dual routers and interested in trying a beta update along with a high gain antenna please send an email to beta@rainmachine.com with subject [WIFI MESH BETA] <Forum Username>. Please include your forum user name so we can track the issue along in this forum.

     

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    Hobby Klus

    I'm definitely interested. I've disabled the nightly router reboots this week and since then the connection to the rainmachine has not been lost anymore! So I'm absolutely confident the root cause is that the rainmachine cannot automatically reconnect by itself after the WiFi connection is lost.

    I hope it can be solved quickly ;)

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    Ron I.

    Incidentally: I replaced my wifi dongle with a new TL-WN725N and just had the problem again today. I don't have mesh wifi but I do have multiple hardwire Unifi APs. So if the issue is with more than one AP broadcasting the same SSID on different channels, then yes I'll sign up for the beta and see if it fixes it.

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    Shawn M.

    After owning an HD16 since 2017, I started having these issues occasionally about a year ago and it has now progressed to weekly or even more frequently.  I do run dual APs for coverage.  I'll be emailing about the beta.

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    Matt Johnson

    I will be sending a request for this firmware as well.

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    Hobby Klus

    Any idea when this beta will be available for testing? And can I switch back to the stable version if something is NOK?

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    RainMachine Nicholas

    We are preparing to release the beta that include some tentative fixes for the issues that some of you experience.

    Please note that these software improvements are for customers with good WIFI signal >-60dbm for which the RainMachine HD fail to reconnect especially in MESH/multipoint/repeater configurations.

    Beside the software changes, we also have a new long range wifi adapter that we'll provide, if needed, for the beta testers that had enrolled.

    After update you should let the system work as before without intervention and hopefully the reworked default method will work for everybody.

    For those that after update still observe issues please follow the instructions below (Selecting Experimental WIFI Mode) and let us know if it solved your issue.

    Only do this step if you are still having issues with re-connection after update.

    Selecting Experimental WIFI Mode:

    1. All steps to be performed on local display interface

    2. Go to Main Settings screen (tap on WRENCH led)

    3. Quickly tap 11 times below the cards in a rapid manner

    4. A new drawer menu should appear (as in screenshot)

     

    5. On WIFI select Reconnection Mode: Experimental.

     

    Thank you !

     

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    Hobby Klus

    I have installed the beta yesterday. Up to now it works, but I get many push messages from the device that the WiFi was lost and reconnected after 30 minutes. I don't know if these messages were also there with the previous SW because I re-enabled these.

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    RainMachine Nicholas

    Keep us posted please. The Notifications might also come from the several update operations that were performed on our infrastructure.

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    Ron I.

    I just updated and the first thing I notice is that all of my zone photos are gone. The zone settings and programs are all intact but none of the zones have photos anymore. Is that expected?

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    Hobby Klus (Edited )

    After my update the photos were still there, so that's not expected I think. But now the wrench is again blinking and I cannot access the rainmachine, not over the web nor locally. So for me this update is not better and looking at all the push messages probably even worse than the previous release. So I would like to go back to the previous stable release, that was working OK as long as I disabled the nightly router reboots.

    When I click the blinking wrench I see only the "weather data" as fail, WiFi connection, location set and system time set are OK.

    It still feels the weather data has any influence...

    But I will now wait and see for the coming hours if the rainmachine gets back on its own without a reset.

     

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    Hobby Klus

    This morning I noticed that the rainmachine became back online directly after my nightly router reboot! So now the WiFi reboot makes the rainmachine reboot, but there is still a disconnection issue of the rainmachine itself.

    Directly after the router reboot, the rainmachine sent:
    Rainmachine has been offline for at least 30 minutes
    Rainmachine did not receive weather forecasts for at least 24 hours
    Rainmachine is now online

    Does this help?

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    RainMachine Nicholas

    So, RainMachine connected ok to WIFI but it doesn't get Weather ? Can you check last weather update from Web UI > Settings > Weather  by clicking on NOAA service. 

    It should say a date next to Last Successful Run, let us know the difference from current date.

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    Hobby Klus

    I only use open weather map. It now shows it was updated at 11:04:49 today. It is now 11:43 local time.

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    Hobby Klus

    Is there any update on this issue. I keep on getting many offline/online push messages per day from the rainmachine. It is often not reachable but reconnects automatically. This behavior is much worse than with the stable release and the nightly router reboots disabled.

    Can we expect any improvement on this soon or can I better switch back to the stable release SW?

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    RainMachine Nicholas

    We are monitoring and we will most likely release another beta before going stable. Once you are on beta you can only switch back to stable once we release a new stable version.

    So now re-connection works fine but it still disconnects often. Are you on Experimental reconnect mode or normal ? Would you like to send us an email to beta@rainmachine.com with your home address so we can send you a high range WIFI adapter to try ? I want to eliminate the possibility of a signal/compatibility issue.

     

     

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    Hobby Klus

    PM sent, just let me know when you've shipped the dongle and I will inform you about the results.

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    Shawn M.

    Running the beta, I am seeing fewer disconnects (based on notifications) and have only had the controller fail to reconnect (requiring a power cycle) once though it is still disconnecting.  Is this perhaps a signal issue or something still being addressed in firmware?  It's definitely a step in the right direction!

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    Shawn M.

    Just had another instance of my controller going offline and not recovering until a power cycle was performed.

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    RainMachine Nicholas

    With normal or experimental reconnection mode ?

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    Shawn M.

    I was still in normal mode.  I just changed to experimental.

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    Hobby Klus

    I have received the high gain adapter and just installed it. On the 2.4Ghz network it shows a gain of -43dBm. I will keep you updated with my findings.

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    Shawn M.

    I've been running experimental reconnection mode since last Thursday and today it disconnected and did not recover.

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    Hobby Klus (Edited )

    This morning, the rainmachine was unavailable again with the high gain adapter in normal WiFi mode. The network tools showed all items fail, but there was no blinking wrench! Both local and remote connection did not work.

    I have now switched over to the experimental mode. Let's see what happens. WiFi strength showed -41dBm, so still good.

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    RainMachine Nicholas

    I see that it was a pretty long interval between these "no reconnect" issues. Can you try with "Keep display on but dim it after a few minutes" setting from Settings > System > Display ?

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    Hobby Klus

    Not exactly, the high gain adapter was installed on Monday (together with a power cycle) and the connection on Tuesday and Wednesday was OK and on Thursday it was lost again.

    Last 2 weeks I have also tested an USB to Ethernet adapter. That worked very well, much faster connection. But also that connection got lost after about 2 weeks.

    I am not so happy in trying with the backlight on due to some bad stories about that on this forum.

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    RainMachine Nicholas

    After a connection lost how long are you waiting for it to comeback before touching/doing anything on device ?

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    Hobby Klus (Edited )

    I did not receive any push messages, so I do not know for how long it was unavailable this morning. I just try to reach the rainmachine now and then during the day and this morning the connection was lost and I decided to switch to the experimental mode.

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