Frequency of random failures requiring reboot increases with age
I've own the Touch HD-12 for 2.5 years now. It was awesome at first but for the past 1 year, the device has slowly degraded stability. I find myself having to reboot the device almost every time I need to access it. The errors range all over the place. Here's a few, all of which are solved after a reboot:
- Frozen device UI
- Semi working UI on device. Some buttons work, others don't
- Date/time get way off course
- Can't communicate with NOAA
- Can't connect with Wifi
- Remote from Web UI stops working
- Remote from Android App stops working
And yes my signal to device is just fine and so is wifi network in general. These random odd errors have reached a point that any time I try to interact with the device, it needs a reboot for the day first.
I'd like to chalk this up to age of the device instead of software issues, which if true would be disappointing considering the device is only 2.5 years old.
Device version: 4.0.974
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On software side the only thing that could slow a long running device is the amount of data it remembers although we delete weather mixer and services data that are older than 1 year. On the other hand we don't delete Watering History data, this might have an impact although we have old running devices that didn't slow down with large watering history.
The NOAA error is related to NOAA getting a new infrastructure, we have a better retry/retrieve mechanism on current beta version that should perform better.
A Factory Defaults would wipe the Watering History data and might solve these issues (Watering History can be exported from mobile apps to a spreadsheet).
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Thank you for the response. The watering history might also explain why it can take forever to initially load on my phone...? Many times can take a minute or 2 before it finishes loading. I did come across this issue: https://support.rainmachine.com/hc/en-us/community/posts/360026343253-RainMachine-HD-hanging-periodically
There's some overlap of symptoms. Right now I'm trying the "Keep my display on but dim..." approach. See if that makes any difference. About a year ago I got a new router and merged the 2.4GHz and 5GHz on the same network. Maybe that's related?
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