How can we help?


Issues with RainMachine 12HD can’t connect in the app (no RainMachine found)

Comments

6 comments

  • Avatar
    Dennis Brown

    Tim,

     

    I have been having the exact same problem just as you describe it and I did the same troubleshooting.  This all seems to coincide with all the updates they have pushed out in a haphazard pace. In April, it worked great. Now finicky and may or may not respond to a restart or reboot, but success is fleeting with NO stable operating system.  My WiFi strength reads 47dB so signal is not a problem.

    Rain machine, why have you forsaken us when many people have the exact same problems. Why can't we have reliable steps to fix this. DO we need to go back to an operating system previously to get a functional device back???

    0
    Comment actions Permalink
  • Avatar
    RainMachine Nicholas

    Could this be actually related to remote access instead of WIFI ? If you could tell me if access through local network IP works and remotelly it has issues would be of great help to track it down.

    0
    Comment actions Permalink
  • Avatar
    J.R. Ray

    Just wanted to join in, as I am having a similar connection issue which started in the last couple of months.  The app will show my Rainmachine as offline or it will never connect once I select the device.  My wifi signal shows good on the device itself, yet I cannot rely on my phone app to connect to it anymore.  Typically, if I unplug the Rainmachine and then let it restart, the app will connect and all will work fine for a while.  But it is never consistent anymore.  Not sure what to do, but it is very disappointing.  For the first year or so, everything worked flawlessly but not now.  

    2
    Comment actions Permalink
  • Avatar
    Trobin0804

    It works good WHEN if works.  My problem is with the APPS.  It stopped working on my Samsung S10+.  The APP was working good on my Samsung (Galaxy A7 Tablet).  The APPS do work good my wife APPLE phone.  Its more convenient to walk-out to my yard and check my sprinklers with my phone than my tablet.   It save me from having to run back and forth to the main panel in the garage  when I do the Sprinkler periodic adjustments.

    My wifi is good. The problem is isolated to the 192. assignment.   My wife phone uses 192.168.1.60.   My phones wants to use 192.168.1.59  

    The Rain Machine website will work on my phone as a "saved favorite chrome" , but the interface is not efficient as the app.  

    I have re-installed the apps several times on both devices. 

     

    0
    Comment actions Permalink
  • Avatar
    Trobin0804

    This is how I corrected this problem for me, and it is not obvious.   

    Download the Phone App (if you have not already).  Click the sandwich icon (top Left corner)  ? click Network settings > turn-off Local discovery, then it will default to REMOTE ACCESS > go back to the Home Screen and Rain Machine 12 should appear (tap on it) > now all of your ZONES should appear (or come back).

    ####################################################################################################################

    They confuse you in the  phone app, when click Network Settings > that you have turn on "Local Discovery" -  you DO NOT.    REMOTE ACCESS works great for on my phone (Samsung S10 Plus),  but my wife's phone (Apple Phone)  use "Local Discovery" ??? 

    It also works on my tablet (Samsung - Galaxy A7), as well the same way

     

    0
    Comment actions Permalink
  • Avatar
    James Michaelsen

    I did that and the Iphone app finds it, but I keep getting a spinning icon

    0
    Comment actions Permalink

Please sign in to leave a comment.