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Rainmachine HD12 -- app sporadically connecting

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4 comments

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    Brandon Moyer

    J.R. What is the decibel level on your connection? Its the negative number next to your Wifi, in the list of connections available. 

    You want to make sure this is in the -30 to -60 range, once we see -65 to -90 you will see disconnects and trouble connecting. 

    This is the noise ratio, different from signal strength. Thanks in advance.

     

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    J.R. Ray

    Brandon, the decibel level shows "-50 dBm" currently.  Occasionally, I've noticed it at -57 but that's the worst I've seen it. Thank you for looking into this for me. 

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    Brandon Moyer

    Try unplugging the antenna, and making sure the slot is free of any debris, and then put it back in. Then power the unit down and power it back up.

    If you still have trouble after these steps then we will try a full factory reset, and then restore your programs and zone info from backup.

    Restore from Backup

    Wrench > Settings > Updates & Restore > Reset to Defaults

    Don't delete the backup, and during initial setup, it will ask if you want to restore it.

    You also have backups stored on phones that connected to it previously.

    I hope this helps, let me know if you still have issues.

     

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    J.R. Ray

    Brandon, FYI....I updated my Rainmachine to the latest "beta" firmware on Tuesday, the day I first posted.  Ever since then---so far---both the iPhone app and the website access have worked perfectly.  I haven't tried any of the other suggestions (unplugging antenna, etc) yet since all seems okay now.  I am crossing my fingers that this will continue.  Thank you, as always, for your assistance.  Will let you know if anything changes.  JR

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